Guest Experience

6 days ago

Melbourne, Victoria, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Location**

Ingenia Holidays Torquay Beacon offers not just a job, but an exceptional career opportunity to have dynamic experiences in a unique workplace close to the beach.

**About the role**

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is a casual position with weekend availability essential.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Culture and Benefits

  • Guest Experience

    6 days ago

    Melbourne, Victoria, Australia Ingenia Communities Full time

    Ready to turn your passion for people into unforgettable holiday moments????? Join the crew at BIG4 Ingenia Holidays Inverloch, where your career meets coastal vibes, community spirit, and a whole lot of funJust 90 minutes from Melbourne, our vibrant seaside park isn't just a stunning destination, it's a place where hospitality legends come together to...

  • Guest Experience

    6 days ago

    Melbourne, Victoria, Australia Ingenia Communities Full time

    Apply- ShareJob descriptionPosted Thursday, 4 September 2025, 9:00 am- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3...

  • Guest Experience

    1 day ago

    Melbourne, Victoria, Australia Ingenia Communities Full time

    ApplyShare Job description Posted Thursday, 4 September 2025, 9:00 am We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3...

  • Guest Experience Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Part time $50,000 - $75,000

    Part-Time Guest Services Agent Job DescriptionWe are seeking two skilled professionals to join our team as Part-Time Guest Service Agents.Ensure efficient, friendly and professional service is provided to all guests.Welcome and serve our guests warmly.Be an expert on the hotel's operations to ensure our guests receive a dynamic service experience.Meet and...

  • Guest Experience Host

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $42,000 - $55,000

    Our cinemas are committed to delivering exceptional guest experiences. As a Guest Experience Attendant, you will play a vital role in ensuring every guest has a seamless and memorable visit.About the RoleWe are looking for positive and friendly individuals who can thrive in a team environment and create engaging experiences for our guests. The successful...

  • Guest Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Part time $50,000 - $80,000

    Job OverviewThe role of Guest Service Agent involves creating exceptional guest experiences by delivering seamless transactions and anticipating every request to make our guests feel right at home.Key Responsibilities:Welcome guests warmly, setting the tone for an unforgettable stay.Acknowledge IHG Rewards Club members and returning guests in person or over...

  • Guest Experience Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeExperience Full time $80,000 - $180,000

    Guest Experience Manager We are seeking an exceptional Guest Experience Manager to lead a passionate and engaged guest experience team. The role will be responsible for delivering exceptional experiences to all current and prospective guests.The successful candidate will have the opportunity to drive subscription membership results across all programs...

  • Experience Guest Specialist

    17 hours ago

    Melbourne, Victoria, Australia beBeeGuest Full time $60,000 - $80,000

    Guest Experience SpecialistNurture meaningful connections with our guests and create unforgettable moments for them.About the RoleAs a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service throughout their stay. You will work across a 7 day roster, ensuring that every guest interaction is warm, welcoming,...

  • Guest Experience Ambassador

    1 week ago

    Melbourne, Victoria, Australia beBeeGuest Full time $47,035 - $51,430

    Transforming Guest ExperiencesOur goal is to deliver an exceptional in-store experience for every guest. To achieve this, we need a skilled professional who can oversee technical product education and articulate the value of our products.Key Responsibilities:We are looking for someone to bring our guest experience framework to life, leading from the floor to...

  • Memorable Guest Experiences

    6 days ago

    Melbourne, Victoria, Australia beBeeService Part time $54,930 - $64,350

    Guest Experience SpecialistAt Holiday Inn, we're on a mission to create unforgettable guest experiences. As a Guest Experience Specialist, you'll be the face of our hotel, ensuring every guest feels welcome and valued.Responsibilities:Provide warm and personalized welcomes to all guestsAnticipate and meet guests' needs to exceed their expectationsManage...