Team Leader

**What's on offer**:

- Full-time permanent
- Competitive pay rate in line with your experience and qualifications
- Vibrant working culture with people centred management

**About Us**

Aspire Hub is a fast growing and trusted service provider under the NDIS. We pride ourselves in providing uncompromising support to our customers so they can go on and achieve their goals with confidence.

We are now proud to offer NDIS Supported services to Perth participants.

To make it all happen, we have a dedicated and experienced team and are looking to welcome a Team Leader to support the team.

**About the Role**

The **Team Leader** is responsible for the coordination, support and guidance of House Leaders and Lifestyle Assistant in the provision of high-quality customer care in a residential setting.

Additionally, the Team Leader manages the staff rosters for their houses and conducts effective, timely and regular communications with stakeholders, team members and management.

This position requires a highly motivated Leader to support House Leaders and drive consistent and compliant practices in the support of our participants.

This role will be situated in the Beenleigh office and requires travel to participant houses for Team Meetings and to ensure the high quality of services are being provided.

The role of **Team Leader** consists of:

- Providing direct supervision, mentorship and evaluation of House Leaders and Lifestyle Assistants in their duties ensuring that policies, procedures and documentation requirements are effectively implemented and followed.
- Oversee the coordination and manage the daily operations of the house locations for effective service delivery.
- Develop, implement and monitor customer centred supports from engagement with all team members, external services and relevant stakeholders to achieve customer goals.
- Ensure processes are in place that enable efficient management of any customer finances, in accordance with Aspire Hub's requirements.
- Ensure that Aspire Hub's reporting requirements are adhered to, especially in relation to reporting of WHS, Staff and Customer Incidents, complaints and NDIS Reportable Incidents.
- Ensure that documentation and all other operational records are current, comprehensive, maintained in good order and meet confidentiality requirements in accordance with Aspire Hub's Policies.
- Assist on the coordination of rosters where required, in adherence to the SCHADS award and budget requirements.
- Work with Senior Team Leaders to maintain overtime to a reasonable level ensuring staff are not at risk of burnout or accident.
- Participate in the organisation's performance reviews and strategic planning.

**About You**

This role will require you to have
- Certificate IV in Individual Support, or other equivalent qualifications.
- 2 years of related experience.
- Strong reporting and communication skills.
- Excellent problem-solving abilities.
- Good IT skills and experience in client management systems.
- Strong time management skills and the ability to coordinate multiple services.
- Proven ability to manage multiple teams with positive results.
- Ability to work with a minimum of supervision and from position of trust.
- Strong understanding of changing standards and codes of conduct in the industry.
- Ability to work flexible hours to meet set deadlines and objectives.
- Ability to resolve conflicts in a timely manner.
- A NDIS Worker Screen.
- Blue Card

Schedule:

- Monday to Friday
- On call

COVID-19 considerations:
All employees working in Disability Support at Aspire Hub are to be fully vaccinated for COVID-19.

**Experience**:

- Management: 1 year (preferred)
- NDIS Support: 3 years (preferred)

Licence/Certification:

- NDIS Worker Screen (required)
- Full Driver Licence (required)