Hotel Front Office

2 weeks ago

Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

We have an exciting opportunity for a casual Night Guest Service Agent to join our front office team.

**Who we are**:
Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. We pride ourselves on providing our guests with a GRAND experience and our team members are dedicated and passionate and look forward to welcoming you.

**What we are looking for**:
A service professional who thrives on working at night._ _Reporting to the Night Manager, the Night Guest Service Agent will support the night operations of the front desk. The successful individual will be passionate about providing a warm, welcoming and professional guest service. You will be required to follow efficient check-in and check-out procedures whilst being able to identify improvements in processes. This position is the perfect opportunity to be part of a supportive, friendly and passionate team and progress your Hotel Management career.

**We offer**:

- A perfect step to an exciting career in the hotel industry
- A warm and facilitative working environment
- A dynamic and friendly front office team
- A super opportunity to hone your current skills and learn plenty of new ones
- Great prospects to progress within our International Hotel group

**To succeed in this position, you will not only be reliable and a great communicator but will also possess the following attributes**:

- ** A NIGHT OWL looking for a position working nights from 11:00pm to 7:00am**:

- ** Able to work Friday and Saturday evenings**:

- Enthusiastic, professional and a real people-person
- Happy working in a team and independently
- Able to work in Australia without restrictions
- Ability to adhere to strict policies and procedures
- Ability to pick up new software systems and programs
- High level of accuracy and attention to detail
- High level of confidentiality

**Key responsibilities for the role include**:

- Provide efficient service for guest registrations and departures
- Settle guest accounts, ensuring cashiering is accurate
- Adhering to all credit and accounting procedures
- Manage guest grievances in a professional and timely manner
- Store and retrieve guest luggage as required or requested in accordance with established procedures
- Attend to all incoming calls in a professional and polite manner
- Responsible for handling guest requests
- Any other ad hoc responsibilities as required

This role is offered on a casual basis and your availability to work Friday and Saturday nights is required.

If this is the opportunity you have been waiting for, please forward your resume and cover letter detailing your relevant experiences and why you believe you will be the right fit for this position.

Please note, only successful applicants will be contacted.

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