Experienced Hotel Front Office Manager Wanted

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000
Hotel Front Office Supervisor Role

The ideal candidate for this position will possess a strong passion for delivering exceptional guest experiences, excellent customer service skills, and the ability to lead and motivate a team of front office staff.

We are seeking a highly skilled and experienced Hotel Front Office Supervisor who can take charge of our front desk operations, providing personalized check-in and check-out services to our guests. This role requires someone who is proactive, enthusiastic, and has a willingness to innovate and improve processes.

About You

To succeed in this role, you will need:

  • Extensive experience in hotel front office environments, preferably in a supervisory or management capacity.
  • Exceptional customer service skills and a genuine passion for delivering memorable guest experiences.
  • Proficiency in OPERA - Hotel Property Management Systems.
Key Responsibilities

Your key responsibilities as a Hotel Front Office Supervisor will include:

  • Leading and coaching your team to ensure seamless front desk operations.
  • Developing in-depth knowledge of our hotel products, facilities, and services across the Crown complex.
  • Providing personalized check-in and check-out services to our guests.
Benefits

As a valued member of our team, you will enjoy a range of benefits including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
What We Offer

We celebrate individuality and diversity, welcoming people from all walks of life. Our inclusive culture values unique perspectives and experiences.

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