Hotel Front Office Manager
2 weeks ago
Key Responsibilities:
- Manage the operational efficiency of front office functions including reception, cashiering, communications, reservations, and guest service procedures.
- Lead a team of front office staff, providing guidance and support to ensure exceptional guest satisfaction.
- Greet VIP guests, catering to their specific needs and ensuring personalized service.
- Maintain in-depth knowledge of hotel facilities, departmental operations, and key team members to facilitate effective communication.
- Ensure strict adherence to cash handling, key control, guest confidentiality, and banking procedures while on duty.
Requirements:
- Minimum 1-2 years' experience in front office operations, preferably with supervisory experience.
- Hospitality qualifications and strong computer/system skills are desirable.
- Excellent communication, interpersonal, and leadership skills are essential.
- Able to work a flexible roster, including weekends and public holidays.
- Demonstrate strong personal integrity, initiative, and independence.
Benefits and Opportunities:
- Discounted car parking while on duty.
- Access to confidential employee assistance programs.
- Inclusive and diverse working environment.
- Reward and recognition schemes.
- Mentoring and career development opportunities with experienced professionals.
- Global discounts on hotel accommodation and food and beverage, including special rates with partner brands.
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