Hotel Front Office Manager
2 weeks ago
We are seeking a skilled and experienced leader to manage our hotel's front office operations.
The ideal candidate will have extensive experience in hotel front office operations, ideally in a leadership role. They will be responsible for leading a dynamic Front Office team to deliver seamless and memorable service for every guest.
Key responsibilities include overseeing Rooms Division operations, collaborating with internal departments, and upholding OH&S standards to maintain a safe and compliant work environment.
The successful candidate will also be expected to anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
Required Skills and Qualifications- Extensive experience in hotel front office operations, ideally in a leadership role.
- Strong skills in team development, coaching, and conflict resolution.
- Familiarity with Hotel Property Management Systems (preferably OPERA).
- High attention to detail and strong operational oversight.
We value passion, creativity, and a drive for positive change. Our goal is to create joyful experiences for our guests and each other.
This role offers the opportunity to lead a talented team and make a meaningful impact on our guests' experiences.
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