Hotel Front Office Manager

1 day ago

Melbourne, Victoria, Australia beBeeManagement Full time $62,000 - $66,000
Hotel Front Office Management Role

This exciting opportunity involves managing the day-to-day operations of a hotel front office, ensuring exceptional guest experiences and maintaining high levels of efficiency.

Responsibilities include supervising a team of front office staff, resolving guest complaints, and implementing resolutions using discretion and judgment. In the absence of senior management, you will take responsibility for leading the team on duty and maintaining hotel systems to ensure accuracy and accessibility of information.

Key qualifications include thorough organizational and supervisory skills, the ability to work under pressure, and handle stressful situations during busy periods. Fluency in English is essential for effective communication with guests and employees.

The ideal candidate will have prior experience in front office operations and possess excellent leadership and problem-solving skills.

  • Leading front office operations and supervising a team of staff
  • Resolving guest complaints and implementing resolutions
  • Maintaining hotel systems and ensuring data accuracy
  • Working effectively in a fast-paced environment

The role offers an attractive salary package, including annual bonuses, discounts on accommodation at over 6000 hotels worldwide, and access to leadership training programs. Additionally, you will enjoy benefits such as employee discount, professional development assistance, and referral programs.

Work life balance is also important with flexible hours and rotating rosters available. The role requires authorization to work in Australia and availability to work a variety of shifts, including days, nights, and overnights.

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