Front Office Manager

4 days ago

Melbourne, Victoria, Australia Amora Hotel Full time

About Amora Hotel Riverwalk Melbourne:
Nestled on the banks of the Yarra River, Amora Riverwalk Melbourne is a premier hotel offering luxurious accommodations, exquisite dining, and exceptional event spaces.
Our commitment to delivering outstanding guest experiences and top-tier service makes us a leading choice for both leisure and business travelers.
The Role:
We currently have a fantastic and challenging career opportunity for a motivated Front Office Manager to lead our dynamic Front Office Team.
Key responsibilities:
Reporting to the Hotel Manager, your duties will include but are not limited to:
Ensuring the smooth operation of the Front Office Team
Rostering and wage control
Ensure that Departmental revenue is maximized, including cost control
Following up all guest enquiries and complaints with a view for swift resolution
Ensure effective rostering of staff to keep within budget guidelines whilst maintaining high levels of service
Developing the team as a unit and the individuals within the team
Working closely with other hotels departments
Prepare accurate reports on all guest and staff incidents in a timely basis for management
Motivating the team to deliver the Amora service culture
Qualifications and Experience:
Minimum 2-3 years' experience in a similar role in a four or five-star property
Proven ability and skills in recruitment, training and development
Possess an acute commercial acumen
Have a good knowledge of financial reporting and accounting
Exhibit and demonstrate excellent organisational skills
Be able to work under pressure and delivery time lined results
Superior leadership skills, with the ability to engage, train and coach a team to achieve it's maximum potential
An in-depth knowledge of Opera Cloud
First Aid Qualified
What We Offer:
Car Parking, Dry Cleaning, Staff Meals are included.
Opportunities for professional development and career progression.
A supportive and dynamic work environment.
Employee discounts on accommodation and dining.
If you have the passion and skills that fit the above description, we would love to hear from you
We thank all interested parties in advance for their applications.
However, only successful applicants will be contacted.
Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviour that are contrary to providing a safe, inclusive & respectful environment for all.

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