Conference & Events Services Manager

5 days ago

Melbourne, Victoria, Australia Sofitel Full time

**Company Description**
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.

**PROPERTY DETAILS**
- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

As the Conference and Events Services Manager, you will be responsible for the preparation of quotations, contracts and conversion of business by maximising yield management and profitability. To establish and maintain effective relationships with clients and increase revenue. To communicate and liaise on all levels and ensure all guest expectations are exceeded and representative of a Five Star quality product.

Main Responsibilities
- Prepare Banquet Event Orders (BEO's), action plans and other relevant paperwork to effectively communicate guest needs to internal and external sources.
- Use of Delphi FDC to prepare proposals and contracts of short lead conferences, events and dinners and to accurately record all activities
- Follow up proposals and negotiate with clients to achieve maximum revenue and profit potential while satisfying guests needs and achieving Hotel budget guidelines for enquiries
- Complete organisation of conference and event activities from confirmation to post-event follow-up in order to ensure client satisfaction.
- Adhere to Hotel's conference and accommodation rate structures, when negotiating rates, with variations approved by Management. Every accommodation rate must approved by the Revenue Manager/Reservation Manager or Commercial Director

**Qualifications**
- Minimum 2 years experience in a similar style of conference operation, preferably including 5 star experience
- Minimum 3 years experience in a Conference or Hotel sales role
- Projects professional image at all times through personal presentation / interpersonal skills.
- Desire and ability to train and develop staff
- Maintains awareness of industry trends in service, product and presentation
- Initiates contacts and establishes rapport easily
- Asserts point of view directly yet tactfully
- Organises time and work efficiently
- Effective numeracy, verbal and written communication skills
- Has the ability and willingness to undertake further development
- Appreciates and maintains an effective outlet for stress
- Aptitude for developing promotions and marketing
- Willingness to work weekends and public holidays as part of the job role

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