Customer Relationships Analyst

CRVCID No.
691187
Hello, are
you...
An innovator?
A problem solver?
A team player?
A
customer focused thinker?
Committed to helping others?
Interested
in contributing to the health of all Western
Australians?
This is an exciting
time for HSS and we're looking for adaptable, motivated, and
resilient people to join our growing team.
Before you read this job ad,
please note, HSS can make reasonable adjustments to allow you to
fully participate in the application and interview process.
If this
is relevant for you, please refer to the contact details under the
'Application and Interview Support' section of this job
ad.
About HSS
As the Western Australian Government agency providing
shared services to the state's public health system, we
provide a suite of financial, ICT, procurement and supply, and
workforce services to more than 65,000 employees across WA's
public health services and hospitals.
Put simply, we work behind
the scenes to ensure the WA health system runs smoothly.
Whether you work in our
corporate offices, at our customers' sites, or at our
warehouses Boorda and Jindakoort located in Jandakot - we are
one united team of over 1,500 people.
Our vision is to provide
great services to our customers, be a valued partner, and
support the health of all Western Australians.
We seek to achieve
this by delivering on our purpose of supporting our customers to
provide excellent health care.
Your new role
We are seeking an enthusiastic and suitably
experienced person for the role of Customer Relationships
Analyst.
This is a Permanent Full
Time appointment.
As part of the Health
Support Services (HSS) Customer Experience Business Unit, the
Customer Relationship Analyst is responsible for:
Working
closely with the Customer Relationship Managers to support the
delivery of HSS relationship management services to internal
and external customers.
Undertaking analysis of
customer satisfaction feedback and other related data to
identify trends and issues and preparing reports to support
decisions relating to continuous improvement
initiatives.
Supporting the effective
and efficient delivery of key Customer Experience initiatives
by providing high level administrative, governance and
organisational support.
Please view the Job
Description Form (JDF) attached which provides a full statement of
duties for the position.
If you thrive in a fast
paced, multifaceted working environment, and are eager to
contribute to our purpose of supporting our customers to provide
excellent health care, we would love to hear from you.
Why join
our team
Be part of an organisation
that enables you to make a meaningful contribution and positively
impact the community in which we live.
We're guided by five
values in everything we do at HSS – in the way we work, how
we make decisions and the way we behave:
We put
our customers at the heart of what we do
We value
and care for each other
We
promise, we own, we do
We will
find a way
We make
a difference together
At HSS, we embrace diversity
and believe that our best services come from a workplace where
varied perspectives and experiences are welcomed and
encouraged.
We are committed to creating
an equitable and diverse workforce and encourage applications from
people with disability, Aboriginal people, people from culturally
diverse backgrounds, members of our LGBTQIA+ community, women,
youth and mature age.
HSS is committed to growing
our Aboriginal workforce as part of WA Health Aboriginal Workforce
Policy.
As a measure to achieve equality, Section 51 of the Equal
Opportunity Act 1984 applies to this position and Aboriginal and
Torres Strait Islander peoples are encouraged to apply.
WA Health engages staff in
positions of trust and responsibility.
WA Health policies require
applicants to undertake a criminal records screening and integrity
checking as part of the appointment process.
As well as undertaking
a criminal record screening and integrity checking, you may also be
required to undertake a working with children check (if required
for the role) and a pre-employment health assessment.
We may ask
referees to comment on your integrity and past demonstration of
ethical behaviour.
Please note that adverse information does not
necessarily disqualify an applicant but will be considered as part
of the appointment process.
Benefits of working
with HSS
In addition to a competitive
salary, we offer you a range of benefits, which may include (in
line with operational requirements):
12%
employer contributed superannuation into a fund of your
choice.
Access
to generous salary packaging arrangements
Professional development
opportunities and study leave/assistance
Flexible
working and leave arrangements
Discounts with our
corporate partners
Health
and well-being initiatives
Employee
Assistance Program
Other
professional and location-based allowances.
Want to know
more?
Please contact Julia Evans,
Director Customer Relationships on 0439 935 *** if you would like
to discuss more about the role and team you'll be working
with.
Are you ready to apply?
To be successful with your
application, you are required to:
Have a
valid working visa (for fixed term appointments) or be an
Australian citizen, permanent resident, or have a visa to live
and work indefinitely in Australia (for permanent
appointments).
Undertake a criminal
record screening, working with children check (if required for
the role), a pre-employment health assessment and integrity
check, as part of the appointment process.
We may ask referees
to comment on your integrity and past demonstration of ethical
behaviour.
Application and
interview support
If you have any access needs
that may require adjustments to allow you to fully participate in
the application and interview process, please contact
the HSS
Work, Health and Safety team.
If you are an
Aboriginal person who would like assistance with your application,
please contact Jobs
and Skills WA on 13 64 64.
How to apply
You've heard from us, now we'd like to
hear from you.
Submit your application
online by clicking the 'Apply for Job' button at the
bottom of this page.
You will need to provide:
a cover
letter with no more than 2-3 pages that demonstrates you have
the skills and experience we are looking for (as outlined in
the JDF), with particular focus on the selection criteria (also
outlined in the JDF);
a
comprehensive CV that clearly shows your experience relevant to
this role; and
the
names and contact details of 2 professional referees.
It is
preferable for one of your referees to be your current
supervisor or manager.
Please allow plenty of time
to submit your application, as late, emailed and proforma
applications will not be accepted.
Submitting your
application
You must have a current, valid email address to apply
online and this email address will be used by HSS to communicate
with you.
If you experience
difficulties while applying online, please contact HSS on 13 44 77
(select option 2 from the menu options) for immediate assistance
during business hours.
As the submission is system
generated, any submissions on, or after, 4:00pm cannot
be accepted.
Other information for applicants
Whilst this selection process will initially be used
to fill this vacancy, it may also be used to appoint applicants,
assessed as suitable during this selection process, to the same or
other similar positions at HSS for up to 12 months.
Thank you for considering a
role with HSS.