Customer Relationship Specialist

5 days ago

Perth, Western Australia Bank Of Queensland Full time

**About the Role**
- Seeking passionate Customer Relationship Specialist to join the BOQ team
- Flexible workplace & Collaborative Team - Owner Managed Branch Applecross Based
- Full time opportunity

As the Customer Relationship Specialist, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.

Day to day your key responsibilities will consist of:

- Account opening/closing
- Customer interviews and being a part of their full review process
- Coaching and development of junior colleagues
- Outbound calling to maintain and build customer relationships
- Floor walking, business development and initiating quality conversations with customers
- Strong focus on compliance

**About you**
As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:

- Excellent customer service experience, preferably from the banking industry
- Exposure to consumer lending would be advantageous
- The drive to build long lasting relationships and positive customer experiences
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems
- Excellent written and verbal communication skills and strong attention to detail

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks. BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

**Our Perks**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03174

  • Customer Relationship Specialist

    2 weeks ago

    Perth, Western Australia BOQ Group Full time

    Customer Relationship Specialist - JoondalupJoin to apply for the Customer Relationship Specialist - Joondalup role at BOQ Group.About The RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people. We are excited to grow our team and offer the...

  • Customer Relationship Specialist

    2 weeks ago

    Perth, Western Australia BOQ Group Full time

    Customer Relationship Specialist - Joondalup Join to apply for the Customer Relationship Specialist - Joondalup role at BOQ Group. About The Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people. We are excited to grow our team and...

  • Customer Relationship Specialist

    5 days ago

    Perth, Western Australia Boq Group Full time

    Customer Relationship Specialist - JoondalupJoin to apply for the Customer Relationship Specialist - Joondalup role at BOQ Group.About The RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team?At the BOQ Group, we believe in the power and potential of people.We are excited to grow our team and offer the right...

  • Customer Relationship Specialist

    7 hours ago

    Perth, Western Australia BOQ Group Full time

    About The RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team?At the BOQ Group, we believe in the power and potential of people.We are excited to grow our team and offer the right candidate an exciting career in banking.If you're ready to jump in with both feet, then we want to hear from youThe purpose of...

  • Customer Relationship Specialist

    5 days ago

    Perth, Western Australia beBeeFinancial Full time $60,000 - $80,000

    Job OverviewWe strive to empower our customers to manage their finances effectively by delivering personalized banking services.Greet customers warmly and establish a positive rapport.Support customers with everyday banking needs, providing expert guidance where required.Foster strong relationships with customers based on trust and mutual understanding.Offer...

  • Customer Relationship Specialist

    5 days ago

    Perth, Western Australia Bank Of Queensland Part time

    **About the Role**- Part time opportunity working Monday - Friday 9:30am - 2:00pm- Working between the Success and Fremantle BranchesAs the Customer Relationship Specialist, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with...

  • Customer Relationship Specialist

    5 days ago

    Perth, Western Australia beBeeCustomer Full time $90,000 - $123,456

    Maximize your sales potential in a dynamic customer-facing role. We are seeking an experienced Customer Relationship Specialist to drive our rural water storage solutions forward.About the Role:You will play a key part in providing exceptional customer service via telephone and email, converting inbound sales inquiries and leads into orders. Your strong...

  • Customer Relationship Specialist

    8 hours ago

    Perth, Western Australia Boq Group Full time

    About The RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team?At the BOQ Group, we believe in the power and potential of people.We are excited to grow our team and offer the right candidate an exciting career in banking.If you're ready to jump in with both feet, then we want to hear from youThe purpose of...

  • Customer Relationship Specialist

    1 week ago

    Perth, Western Australia BOQ Group Full time $80,000 - $120,000 per year

    About The RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team?At the BOQ Group, we believe in the power and potential of people.We are excited to grow our team and offer the right candidate an exciting career in banking.If you're ready to jump in with both feet, then we want to hear from youThe purpose of...

  • Customer Relationship Professional

    2 weeks ago

    Perth, Western Australia beBeeCustomer Full time $75,000 - $105,000

    Customer Service Specialist OpportunityWe are seeking a Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and building long-lasting relationships with our customers.About the RoleThe purpose of this position is to provide outstanding customer service by...