Custome Relationship Manager

6 days ago


Perth, Western Australia beBeeRelationship Full time $96,000 - $124,000
Customer Relationships Expert

We are seeking an enthusiastic and suitably experienced person for the role of Customer Relationships Expert.

This is a Permanent Full Time appointment. As part of our Customer Experience Business Unit, the Customer Relationship Expert is responsible for:

  • Working closely with Customer Relationship Managers to support the delivery of relationship management services to internal and external customers.
  • Undertaking analysis of customer satisfaction feedback and other related data to identify trends and issues and preparing reports to support decisions relating to continuous improvement initiatives.
  • Supporting the effective and efficient delivery of key Customer Experience initiatives by providing high level administrative, governance and organisational support.
Key Responsibilities
  1. Deliver Exceptional Customer Service
  2. Analyse Customer Feedback
  3. Support Continuous Improvement Initiatives
Requirements

To be successful in this role, you will need to have:

  • A valid working visa or Australian citizenship/permanent residency.
  • Experience in customer relationship management and analysis.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
Benefits

In addition to a competitive salary, we offer:

  • 12% employer contributed superannuation into a fund of your choice.
  • Access to generous salary packaging arrangements.
  • Professional development opportunities and study leave/assistance.
  • Flexible working and leave arrangements.
  • Discounts with our corporate partners.
  • Health and well-being initiatives.
  • Employee Assistance Program.
  • Other professional and location-based allowances.
How to Apply

Please submit your application online by clicking the 'Apply for Job' button at the bottom of this page. You will need to provide a cover letter with no more than 2-3 pages that demonstrates you have the skills and experience we are looking for, a comprehensive CV that clearly shows your experience relevant to this role, and the names and contact details of 2 professional referees.



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