Administration Assistant/Scheduler

7 days ago

Melbourne, Victoria, Australia Beata Homecare Full time

Beata Homecare provides home care services to support the independence of elderly and disabled clients from various cultural backgrounds.

This is a full-time role, Monday to Friday 9:00am-5:00pm

You will be based at our office in Mount Waverley.

**Role**:
As an Administration Assistant/Scheduler you will represent the company as the first point of contact, provide support to various departments, and manage rosters of care staff.

Key responsibilities include:

- Co-ordinate and manage rosters of care staff and arrange ad-hoc/emergency shifts as they arise
- Communicate with care staff, clients, representatives, and case managers to ensure smooth provision of services
- Provide support and guidance to care staff
- Assist with the delivery of items to clients or staff
- General administrative tasks including data entry, filing and mailing
- Experience in administration, customer service and/or scheduling role
- Strong communication, professionalism, and confidence over the phone
- Excellent problem-solving skills and adaptability to handle last-minute changes and resolve unforeseen matters
- Negotiation skills to resolve complex problems in a collaborative manner
- Ability to work under pressure within a demanding environment
- Excellent organisational and time management skills, and ability to multi-task and prioritise
- High IT skills to adapt to different software and online platforms
- Enthusiasm and motivation to add to an energetic and growing organisation

**Requirements**:

- National Police Check (obtained within 3 months)
- Victorian Drivers Licence
- Right to work in Australia

**Benefits**:

- Friendly and supportive organisational culture
- Opportunity to learn and grow with the company
- Training opportunities
- Continual support and professional development
- Rewarding role to support the community

**Salary**: From $48,000.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mount Waverley, VIC: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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