Private Patient Liaison Officer

**Private Patient Liaison Officer**

**Admin Department**

**Joondalup Health Campus**

**Permanent Part time position available**

The Patient Liaison Officer is a crucial component to the private service JHC offers. As such the PLO will have a presence in both the Emergency Department, throughout the hospital wards, and in the office preparing financial estimates.
- Specific training in health insurance tables and Meditech insurance registration will be provided to the successful applicants.
- Applicants with medical practice, hospital billing, health fund or Medicare background will be highly regarded.
- Acting in a professional manner and maintaining confidentiality at all times, you will report to the Patient Liaison Officer Supervisor and work in a respected and supportive team that positively promotes the company.
- As a shift worker the successful applicant must be available to work various shift patterns and will be rostered as required Monday to Sunday between 6am and 12 midnight, including public holidays.

**Responsibilities to include (but not limited to)**:

- Completing health fund checks for private patients
- Preparing Informed Financial Consent forms and estimates
- Communicating with patients and health funds/insurance companies regarding private health cover
- Pre-admitting patients into Meditech
- Collection of patient payments
- Organize referrals for Home Care Service, requesting exgratia payments

**Selection Criteria**:
**Essential**
- Demonstrated commitment to uphold and promote the Ramsay Way core values
- Initiative, accuracy and strong attention to detail
- Good interpersonal, oral and written communication skills and customer service
- Ability to prioritise workload
- Ability to work as part of a team, with or without supervision

**Desirable**
- Background experience such as: hospital and medical administration roles; customer service roles
- Knowledge of health insurance benefit tables and medical billing item numbers
- Experience using Meditech or other patient administration software

**Remuneration**:
**Starting from $34.98 + superannuation based on experience level and qualifications, exclusive of penalties or allowances**

**About the Organisation**

Owned and operated by Ramsay Health Care, Australia's largest and most respected operator of private hospitals, Joondalup Health Campus is the largest health care facility in Perth's northern suburbs, providing 24-hour acute care from an integrated public and private campus.

Joondalup Health Campus has established an excellent reputation in the community for its high commitment to customer service, staff satisfaction and quality improvement.

Benefits
- Extensive Professional development programs including **Post-graduate and Formal Education Scholarships**:

- Access our flexible work opportunities and **have a say in your roster times**:

- **A great work culture** and a friendly and supportive team
- **Flexible Leave Program**: purchase additional annual leave
- Free access to 18,000 upskilling courses via a **LinkedIn learning subscription**:

- **Study leave**:

- Ramsay employees and their families are eligible for a **fitness passport** - to help achieve your wellness goals with a discounted gym membership
- **Discounts off hospital and extras private health** insurance - you'll pay less for hospital cover and receive a higher extras limit for things like General and Major Dental
- **Hospital, Allied Health & Pharmacy discounts**:

- **Car servicing discounts** on Mazda vehicles
- **Salary sacrifice opportunities** eg, airport lounge membership, self-education expenses and more
- **Tech discounts** on Microsoft and Apple purchase
- **Paid parental leave**:

- Corporate rates on Hertz car rentals
- Recognition and **rewards programs**:

- **Community service leave**

**How To Apply**:
**Requirements**:
Everyone that joins Ramsay
- Must be vaccinated against Covid-19 a vaccine approved by the Australian Technical Advisory Group on Immunisation
- Must provide a National Police check conducted within the previous 12 months
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases

**Enquiries welcome **Please contact Carole Webber