Customer Support Specialist

1 week ago

Sydney, New South Wales, Australia Uber Full time

**About the Team**

Community Operations is the heart and soul of our
**#buildwithheart** approach at Uber. It deals with Uber's matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business

As a Customer Support Specialist, you will take ownership of requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face. You will create advocates out of even the most frustrated users, and you're always looking for outstanding and exciting ways to improve their experience.

**Your Impact in Role**:

- Provide a world-class customer service experience to Uber users
- Practice empathy to frustrated users and turn their negative experiences into positive ones
- Collaborate closely with the ANZ leadership team members as we resolve business-critical issues and make difficult decisions that impact our local operations
- Assist in projects that aim to improve the quality of support we provide all users of Uber in ANZ

**The Experience You'll Bring**:

- Strong customer support and communication skills (written & verbal)
- Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
- Confidence in speaking - you will be the voice of Uber
- Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution

**Additional Details**:

- Shift based, totaling 40 hours per week
- Weekends, holidays, morning (7am-3pm) or evening (11am - 7pm) shifts are required
- This role is in-office and exclusive to our Sydney site
- Visa Sponsorship is not available

**What's in it for you?**

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber,
**#OneUber.**

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with
**#**
**OneUber** in mind, supporting the whole you and the way that you work best.
- Monthly Uber Credits for Rides and Eats, plus a sweet discount
- Delicious meals and a variety of healthy snacks
- Monthly wellbeing reimbursement for anything from a gym membership to outfitting your perfect home office
- Flexible working environment with a mix of in-office and remote working
- Learning & development opportunities for professional and personal development

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