Channel Support Specialist

4 days ago

Melbourne, Victoria, Australia Agl Energy Full time

Powering Australian Life.

At AGL, we believe energy makes life better. That's why we're passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don't shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We're investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We'll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

As a Channel Support Specialist in the Commercial Energy Sales Team, you will be responsible supporting the team with daily operations and relationship management, as well as helping the team to deliver on overarching sales performance targets, team strategy and strategic initiatives.

Join us in our quest to transform the energy landscape and be part of a team that's all about third-party and customer excellence, channel optimisation, new channel development and driving renewable energy solutions. At AGL, we're not just changing the game; we're changing the planet for the better, one project at a time

What you'll be doing:
- Managing daily inhouse pricing and proactive repricing, team inbox, third-party auction platforms, credit check follow ups, contract queries and ad hoc administration duties.- Effectively handling multiple work requests concurrently and managing stakeholder's expectations.- Supporting the Channels and Partnerships team in managing new and existing third parties and channels to deliver high value sales outcomes,- Escalating Channel and Partnership potential disputes and commercial issues ensuring a clear resolution, as well as responsibility for customer and third-party lifecycle communications.- Coordinating daily tasks and operations to ensure efficiency and compliance to company and third-party policies.

What you'll bring:
- Demonstrated Experience in a similar role and a strong understanding of the energy market is preferred.- Exceptional organisational capability to manage multiple stakeholders and deliver on conflicting priorities.- Demonstrated problem solving skills with strong critical thinking and the ability to work autonomously whilst thriving in a fast-paced team environment.- Strong time management and operational skills and the ability meet SLA's and business deadlines.- Proactive approach including exceptional written and verbal communication skills, as well as attention to detail.

LI-AM1, #LI-Hybrid

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Sales

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