Sales Channel Support

3 days ago

Melbourne, Victoria, Australia Vocus Full time

Fast paced environment
- Ability to be creative with solutions
- Working with new products

**What's the opportunity?**

***
To provide expert operational support to the sales team. The Retail Channel Support Specialist will work with Sales, Product, Service, Activations, and Finance groups to understand and build solutions for performance gaps and customer experience improvements through the sales journey.

Work with external contacts to onboard, train and support to diversify sales channels and improve sales. Success of this role will ensure the growth of the dodo and iPrimus sales, improvement in the customer effort score and with mínimal impact to Business KPIs (churn, credits).

**The day to day**

The following responsibilities are attributable to the above position. However, other duties may be required from time to time as directed by your manager.
- Provide ongoing operational support to the Sales Enablement Manager, Sales teams and External stakeholders
- To engage with supporting functions as required to remediate customer issues and ensure seamless customer experience
- To ensure customers have positive sales experience as demonstrated by metrics and verbatim
- To meet or exceed all KPIs associated with Sales
- To build stakeholder relationships via verbal/written communication to allow positive interactions and operational opportunities
- Onboard and train new partners/ staff/ products/ process
- Achieve targets and KPI's set for Sales team.
- Updating and developing new/ improved sales process.
- Understand and adhere to all legal, regulatory and company policy requirements.
- Other appropriate tasks and responsibilities as requested by Management.
- Manage and report on sales progression; sales results weekly/ monthly and initiative impacts

Key Tasks:

- Regularly maintain knowledge articles and training content with the latest offers and process.
- Update support channels on update requirements and initiatives.
- Meet or exceed any KPIs designated by your Direct Sales Manager in relation to your role
- Maintain and build on your knowledge of the telecommunications and energy Industry and relevant changes that occur. In particular, new products or changes to competitor propositions for sales insights

Special working conditions
- This position may require after-hours availability for the management of people and operational issues

**Did I hear you say, "Who is Vocus?"**

***
We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that's what we've given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 20,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

**The extra stuff we know you want to know**

***
We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

LI-VOC

LI- Hybrid

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