Patient Access Liaison I

1 week ago

Brisbane, Queensland, Australia Summa Health Full time

Overview
Patient Access Liaison I- Sameday Surgery Center, Akron Campus
Full Time: 40 Hr Week, 9:00am-5:30pm, Monday-Friday
Base pay range:$17.43/hr - $20.92/hr
Summary
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient signs/symptoms, class scheduling and any other questions or concerns.
Provides a high level of customer service to present a positive impression of Summa Health.
Minimum Qualifications
High school diploma/GED required
Post high school level coursework in healthcare, accounting, business, public relations or related field preferred
Experience and Training Required
One (1) year experience performing customer service or general office support experience in any industry preferred
Call center or contact center experience preferred
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Other Skills, Competencies and Qualifications
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity
Proficiency with keyboard accuracy and Microsoft Office (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills
Ability to work well within a team, accept feedback, support team goals
Ability to be highly motivated, work independently, make decisions, and perform in a fast-paced environment
Attention to detail
Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety
Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
Personal Attributes: Customer Focus, Adaptability, Ability to follow directions, Professionalism, Enthusiasm, Positivity, Integrity, Results-oriented
Level of Physical Demands
Ability to sit or stand for extended periods up to 12 hours depending on location
Work weekends, evenings, and holidays as assigned
Reliable transportation required
Ability to adjust work hours to meet business demands as required
Equal Opportunity
Equal Opportunity Employer/Veterans/Disabled
The salary range on this job posting is base salary exclusive of any bonuses or differentials.
The range may vary by experience and location.
Summa Health offers a comprehensive benefits program including medical, dental, vision, life, paid time off, and additional benefits as listed.
Benefits (selected)
Basic Life and AD&D
Supplemental Life and AD&D
Dependent Life Insurance
Short-Term and Long-Term Disability
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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