Patient Access Navigator

1 week ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $73,400 - $85,824
Job Title

A Patient Access Liaison plays a vital role in ensuring seamless patient access to healthcare services.

Key Responsibilities:
  • Assists callers and patients with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, and initial screening of patient signs/symptoms.
  • Provides exceptional customer service to present a positive impression.
Requirements:
  • High school diploma/GED required.
  • Post high school level coursework in healthcare or related field preferred.
Preferred Experience:
  • One year experience performing customer service or general office support experience in any industry.
  • Call center or contact center experience preferred.
Skills and Qualifications:
  • Ability to effectively interact with diverse populations with an understanding of their needs for self-respect and dignity.
  • Proficiency with keyboard accuracy and Microsoft Office.
  • Demonstrates communication, organizational, and interpersonal skills.


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