Patient Liaison Officer

1 day ago

Brisbane, Queensland, Australia Buscojobs Full time
Great opportunity to build your career within the Health Industry
Permanent Full-Time Opportunity
Salary sacrifice (up to $15,900)
Who are we?
AusHealth is an Australian-owned health and wellbeing charity that provides services, products, and consultation for researchers, workplaces, hospitals, and healthcare providers.
With the profits from our workplace safety services and billing resolutions, we fund groundbreaking medical research conducted right here in Australia.
How will I help?
We are seeking a self-motivated and proactive individual to join our team based at our office in Bowen Hills, QLD.
What will my day-to-day look like?
Working on a rotating roster (between 7:30 am and 6:30 pm), including Saturdays.
Your responsibilities include, but are not limited to:
Liaising with patients at hospitals, Medical Consultants, and external organizations regarding hospital fees and charges (face-to-face or over the phone).
Meeting patients in hospitals to obtain financial consent and relevant admission & private health insurance paperwork to collect fees.
Assisting with account queries for patients and health funds.
Providing excellent customer service by building and maintaining effective relationships.
Maintaining confidentiality of patient records.
Ensuring compliance with contractual requirements, Privacy laws, and ACCC/ASIC Debt Collection Guidelines.
What do I need?
To be successful in this role, you will have:
Prior experience in a similar healthcare role (desirable but not essential).
Excellent interpersonal and communication skills.
Exceptional organization and time management skills.
An understanding of private health insurance and related processes (desirable).
Proficiency in MS Office suite (essential).
Resilience in challenging conversations and empathy for vulnerable customers, including those facing hardship.
Ability to work collaboratively within a multidisciplinary team.
Problem-solving and negotiation skills.
High accuracy and attention to detail.
Why join us?
Increased take-home pay through salary sacrifice as part of a charity.
Access to Salary Packaging and Novated Leasing.
Industry-leading on-the-job training and personal development support.
Support to attain competencies for the PLO role.
Employment Assistance Program (EAP).
Be part of supporting scientific research into cancer and diabetes.
If you are highly motivated and passionate about effective customer service, please apply now
Appointment to this role is conditional upon providing a National Police Check, passing pre-employment drug and alcohol screening, eligibility to work in Australia, and maintaining vaccination status.
It is mandatory to be fully vaccinated against COVID-19.
No agencies or agency representations, thank you.
Company Overview
AusHealth is an Australian-owned health and wellbeing charity that funds groundbreaking medical research through services provided to workplaces, hospitals, and healthcare providers.
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