Consumer (Patient) Liaison Officer

2 days ago

Brisbane, Queensland, Australia Queensland Health Full time

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
- Use advanced communication skills to ensure full context of feedback is received from the complainant, and forwarded on to the relevant team/area for investigation
- Co-ordinate and draft responses to consumer feedback, Ministerial requests, Office of the Health Ombudsman requests, Senior Department Liaison / Department of Liaison Office and other advocates within set timeframes
- Maintain reporting system (RiskMan) for recording consumer feedback to facilitate management, while ensuring data integrity

Our ICARE2 values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70.

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