Payment Officer

2 weeks ago

Geelong, Victoria, Australia Hays Full time

Payment Officer

**Your new company**

A Victorian government-owned organisation set up to pay for treatment and benefits for people injured in transport accidents, promote road safety and help Victorians get their lives back on track.

**Your new role**

In your new role, you will be responsible for the provision of timely and accurate processing of high volume provider accounts and client reimbursements. The role also entails providing first call resolution and quality customer service to providers and clients through inbound and outbound calls. As account types and their level of complexity vary greatly, you will be required to resolve account issues using strong problem-solving skills and stakeholder engagement to ensure all accounts are processed and paid in a timely manner.

**What you'll need to succeed**
- Relevant tertiary qualification(s) in business, administration or finance
- Demonstrated experience of providing first call resolution and quality customer service within a fast-paced environment
- Demonstrated ability to negotiate and influence stakeholders to ensure fast resolution of issues
- Demonstrated experience in high volume account processing whilst maintaining high levels of accuracy
- Strong experience of determining the root cause of a problem and resolving it promptly to meet the needs of clients and providers
- Expertise in the use of TAC systems including AVANTI, CPS and other MS programs

**What you'll get in return**
- Potential opportunity for contract extension.
- Alongside a competitive hourly rate, temporary workers through Hays enjoy a wide range of benefits including:
- Weekly pay cycles- Nominated choice of superannuation fund- Online time sheet submission and approval- Regular contact with local Geelong consultants throughout the duration of your assignment- Convenient CBD location

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position in Accounting or Office Support, please contact us for a confidential discussion about your career.

2860469

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