Administrative Payments Coordinator

2 days ago


Geelong, Victoria, Australia beBeePayment Full time $41,120 - $94,880
Job Overview

This role is responsible for providing operational and administrative support to a federally funded organisation.

The Payments Officer will have significant contact with internal and external stakeholders, requiring effective communication and problem-solving skills to resolve enquiries.

  • Investigate and resolve outstanding payment requests that have been rejected through the provider and participant portals.
  • Engage with stakeholders to resolve payment enquiries, ensuring timely and accurate responses.
  • Process manual payments to providers and self-managed participants, maintaining accuracy and attention to detail.
  • Work collaboratively to resolve payment issues, guided by legislation, policies, and standard operating procedures.
  • Contribute to decision-making within the team/work area, ensuring collective success.
  • Meet team and individual work resolution targets, prioritizing tasks and managing time effectively.
  • Maintain knowledge of and compliance with legislative, financial, and administrative frameworks, ensuring adherence to regulatory requirements.

Requirements:

  • Demonstrated payroll experience or similar, showcasing expertise in financial management.
  • Highly developed organisational skills, enabling efficient task management and prioritisation.
  • Previous experience completing administrative duties, including data entry and record-keeping.
  • A friendly phone manner, ensuring excellent customer service and stakeholder engagement.
  • Ability to work as part of a team and autonomously, demonstrating adaptability and flexibility.


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