Front of House Officer

3 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $65,536 - $77,223
Job Opportunity

We are seeking enthusiastic and professional Front of House Officers to join our team in a Federal Government Agency. This role will be an 18-month assignment, 37.5 hours per week.

As the Front of House Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs. In addition, you will provide general administrative support to the wider team.

You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

Key Responsibilities Include:

  • Managing and resolving participant matters by actioning planning tasks in line with relevant legislation.
  • Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.

Requirements:

  • Present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.
  • Liaise with participants on a face-to-face basis and at times, delivering difficult news/handling challenging conversations.

To be successful in this role, you will ideally have proven experience within a customer service environment, ideally within a government setting.

Desirable Skills and Experience:

  • Advanced MS Office Suite.
  • Office Support/Administration (minimum of 2 years).
  • Strong Customer Service experience.
  • Strong communication skills, both verbal and written.
  • Excellent interpersonal skills.
  • Strong organisational skills.
  • A high attention to detail.
  • A strong interest or previous experience with the Disability Sector would be an advantage.

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