Front Office Ambassador

3 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $45,000 - $65,000

We are seeking a dedicated and customer-focused hospitality professional to join our front office team. As a Guest Service Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

The ideal candidate will have previous experience in the hospitality industry, preferably in a front office or customer service role. They will possess excellent communication and interpersonal skills, as well as strong organisational skills and attention to detail.

In this full-time role, you will be responsible for welcoming guests, handling reservations and payments, and providing accurate local knowledge and recommendations to enhance guest stays. You will also liaise with housekeeping and maintenance teams to ensure smooth operations.

The successful candidate will have a positive attitude, flexibility to work a rotating roster, including weekends and public holidays, and a professional presentation at all times.

Key Responsibilities:
  • Welcome guests and assist with check-in, check-out, and enquiries
  • Handle reservations, payments, and guest accounts efficiently
  • Provide accurate local knowledge and recommendations to enhance guest stays
  • Liaise with housekeeping and maintenance teams to ensure smooth operations
Qualifications:
  • Previous experience in hospitality industry preferred
  • Excellent communication and interpersonal skills
  • Strong organisational skills and attention to detail
  • Ability to work in a fast-paced environment and solve problems on the spot
  • Professional presentation and positive attitude
  • Flexibility to work a rotating roster including weekends and public holidays

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