Team Leader, Client Services, Operations

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Team Leader, Library Client Services Operations and Delivery, you will be responsible for leadership of the daily operations of the TAFE Queensland Library Network, ensuring the delivery of innovative, efficient and effective service to students, faculty, and staff. This role involves managing a team of library staff, coordinating front-line services, contributing to the strategic objectives of Library Network and adhering to the vision of TAFE Queensland.

You will enjoy working in a cohesive and supportive team environment that brings new opportunities and challenges within a client focussed and innovative academic library environment.

This position reports to Manager, Library Network.

This is a Permanent, Full-Time opportunity.

The position location is negotiable at any TAFE Queensland campus across South-East Queensland. However, some travel may be required across other TAFE Queensland campuses.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
Responsible for the day-to-day operations of front-line library client services, including staff recruitment, induction and schedule management across multiple locations to ensure high quality client focussed work outcomes, continuous improvement and organisational compliance
Lead a positive and proactive team culture focussed on delivering high-quality, user-centred services incorporating a timely and efficient delivery of client service requests and needs.
Lead, supervise, mentor and develop a team of library professionals including training and performance evaluation to bring about a positive and innovative team culture that responds effectively to change and contributes to the visions and goals of TAFE Queensland Library Network.
Manage the Library Network, Client Service Operations and Delivery operating approved budget and resources efficiently ensuring a sound return on investment.
Implement and monitor procedures to maintain service levels and improve user satisfaction, assisting the Manager, Library Network to achieve service-based strategic objective
Coordinate, monitor and report on the effectiveness and efficiency of library operations, providing statistics and benchmark data as needed.
Analyse user needs and recommend and implement improvements to support TAFE Queensland Library Network and deliver exceptional academic library support to students and educators, including maintaining a responsive and proactive approach to client service delivery.
Support the development, implementation, monitoring and review of policies and procedures as they relate to delivery of Library Network client services.
Monitor academic library trends and contribute to how TAFE Queensland Library Network Client Service Operations and Delivery team can implement to ensure an innovative library service.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:
1. Proven ability to lead client focused library teams within competing deadlines and priorities.

2. Demonstrated experience in leading change within a dynamic team ensuring outcomes align to the organisations strategic vision.

3. Proven strength in problem solving and decision making relating to complex matters in a time pressured library environment.

4. Proven capacity in managing library resources within boundaries whilst ensuring appropriate levels of service provision.

5. Proven high-level interpersonal and verbal communication and negotiation skills with experience in developing effective working relationships within a senior library team.

How to apply

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59pm, Friday 7 March 2025.

Job Reference Number