Support Analyst L2

2 weeks ago

Melbourne, Victoria, Australia Infios Full time

Overview
We are hiring for a
Support Analyst L2
role at
Infios
. Join our Worldwide Support team in a fast-paced, client-facing environment that uses customer service and multitasking to deliver smart, timely solutions. You will work directly with clients to tackle complex business and operational challenges, supported by a collaborative local team and global support network to drive success.
Location: Melbourne, Victoria, Australia. Salary: A$85,000.00–A$95,000.00.
Responsibilities
Strong customer service skills with the ability to multi-task and support end users
Troubleshoot WMS, Windows OS, SQL Server, SSRS reports, and third-party software issues
Manage WMS environments and configuration migrations between environments
Perform WMS data administration (users, menus, zones, locations, pick/put-away sequences)
Modify and enhance reports using Dashboard, SSRS, and Crystal Reports
Design and implement enhancements to customer WMS environments
Monitor SQL performance, tune queries, and optimize indexes
Interface with customers, IT teams, project leaders, and vendors for support and implementation
Quantify and escalate issues with supporting data to ERP vendors or third parties
Mentor and develop operations team members on WMS tools and processes
Qualifications
Degree in Computer Science, BA/BS, or equivalent
Strong communication, listening, and relationship-building skills
Self-motivated with the ability to prioritize tasks and manage workload
Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures
Exposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and OData
Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS)
Flexible for rotational on-call support; supply chain knowledge is a plus
What We Do For You
Working in a fast-paced and dynamic environment, with international clients and colleagues
Attractive compensation with participation in company success
Extensive opportunities for remote work and home office arrangements along with flexible working time models
Numerous training and development opportunities, including programs offered by our ACADEMY
Fun, casual, and flexible work environment
Equal Opportunity
Infios is an equal-opportunity employer and committed to inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance during the recruiting process, please let us know at .
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