L2 Field Services Technician

2 days ago

Melbourne, Victoria, Australia Hemmersbach Gmbh & Co. Kg Full time

L2 Field Services Technician - Broadmeadows, VIC
Level 2 desktop and network support for customers.
Contact us directly if you have any questions about this open job position
18 months of IT experience (or equivalent)
Ability to build relationships
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Mobile Devices and Networking
An L2 Field Services Technician is required by a next-generation global technology company who are looking for the ideal candidate to join them as a full-time employee in their client's CBD and Broadmeadows, VIC office.
In this role, the successful candidate will be providing 2nd line Field Services support to Enterprise users of MS Windows and Mac Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company's chosen ITSM tool.
General Requirements:
Available for a Full-Time position and eligible to work in Australia
Minimum 2 years of experience in a similar role in an Enterprise environment
Familiar with and capable of supporting both Windows and Mac OS
A passion for IT and providing excellent customer service
Good written and oral communications skills with clients and management
Excellent troubleshooting skills and a willingness to resolve issues
Ability to work to deadlines and complete tasks on time
Team player but also able to work well autonomously
Ability to lift / move computer equipment weighing up to 20kg
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Buddy program
Internal career development program
International job opportunities
Onboarding program
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