Operations Manager, Australia

About OnebriefOnebrief is collaboration and AI-powered workflow software designed specifically for military staffs.
By transforming this work, Onebrief makes the staff as a whole superhuman — meaning faster, smarter, and more efficient.We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team.
Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.Founded in 2019 by a group of experienced planners, today, Onebrief's team spans veterans from all forces and global organizations, and technologists from leading-edge software companies.
We've raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B.
With this continued growth, Onebrief is able to make an impact where it matters most.Required: Australian Top Secret Positive Vetting clearanceIn person in Brisbane or Canberra, AustraliaAbout YouYou are already in Canberra or Brisbane, Australia or are open to relocation.You are a self-starter and well versed in the software licensing accreditation.
You will be responsible for spearheading the accreditation process for Onebrief on Defence Secret Network and DI Net.You are well connected with Australian Defence Force.
You will work with other nations and must be able to leverage your network to close the deal for Onebrief.You have credibility with customers and deeply understand large military headquarters.
The Commanding General cares what you have to say.
So do skillful planners, mainly in the rank of O-4 to O-6, who respect you and care what you have to say.You can get things from large government organizations.Example: our engineer needs admin access to a system on DI Net, in order to diagnose technical issues.
It's an unusual request, and no one at the customer knows what to do.
Everyone tells you it's not possible, but you love a bureaucratic challenge.
You solve the problem with a few phone calls.You have technical skill.You don't need to code, but you do need to be savvy.
Can you become a power user of our product and talk engineering with the customer?
You work well with customers.You understand them, and they confide in you.
Users are happy to see you walk through their door.You're intense about our mission.
It's a core part of who you are.
This is service to the Nation and we add value to the Australian Defence Force.You're ambitious.
We're getting bigger.
You should want your duties and responsibilities to grow with the company.You hold a current Australian Top Secret Positive Vetting clearance.QualificationsRecent experience working with the US Military and other Australian Partner Nations.Strong network within the Joint Operations Command.
You will work with other nations and must be able to leverage your network to close the deal for Onebrief.Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.Advanced military education: Command and Staff, Advanced Military Studies.Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.Proven ability to expand business presence within a region, with emphasis on software or technology solutions.Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.Most importantly, you are a true Onebriefer:You are obsessed with creating value for real usersYou are ambitious, scrappy, and a creative problem-solverYou learn quickly, work iteratively, and naturally seek collaborationYou approach your work with integrity, intellectual honesty, and a low egoYou communicate frankly, clearly, and succinctlyYou thrive as a self-starter, embracing autonomy and ambiguityWhat you will achieveYou will lead our effort to build the future of military decisions in Australia and its service components.
We've started the conversation, we need you to help get us over the finish line to solidify the deal.Lead our expansion into major operational commands in Australia, supporting regional integration with allies and partners.Initiate and follow through to completion Onebrief's accreditation on Australia's Defence Secret Network, DI Net, Defence Protected Network.Ensure customer operational planning teams succeed with Onebrief.Expand our presence within the region, so that 100% of their planning occurs in Onebrief.Coordinate with cyber accreditation authorities and our DevSecOps team to support the rapid deployment of our software on various classified networks.You will also:Lead our support to planning teams, working groups, and exercises.Use your observations of our users to recommend product improvements.Provide face-to-face and remote customer support.Develop an understanding of customer social dynamics in order to support renewals and future sales.When responding to incidents (product is unexpectedly not delighting the customer), coordinate with the customer and our product engineering team.
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