Operations Manager

Canberra, Australia | Posted on 09/09/2025

With a proven track record established more than 125 years ago, Knight Frank Australia is part of a global property powerhouse that shares the resources, knowledge and insights of more than 20,000 professionals spanning over 600 offices. Our 6,000 – strong Australian & New Zealand network delivers expert commercial and residential property transactional and advisory services that offer significant advantage for our clients through a combination of up-to-the minute market knowledge and passion for what they do. Our Trans-Tasman footprint encompassing 272+ Australian and New Zealand metro and regional offices delivers an unrivalled network of property expertise, offering an in-depth understanding of local market subtleties that enables us to identify opportunities others don't, so our clients can move forward with certainty.

• Competitive remuneration package.
• Career development opportunities such as internal and external mentoring, leadership education training, and study leave to focus on your personal growth.
• Birthday leave.
• Swap around a public holiday for a cultural swap day
• Two Wellness Days to allow you to focus on your own physical and or mental wellbeing.
• We applaud your need to give back to the community and give you 2 paid volunteer days each year to support one of our affiliated charities.
• Our reward platform "The Vault" which gives you access to a great range of discounts at popular retailers and supermarkets as well as lifestyle benefits and corporate discounts.
• Because life can throw the unexpected at us, we help subsidise private health insurance excess, if you or an immediate family member requires hospitalisation.
• Plus, so much more

We are looking for an experienced Retail Operations Manager ready to take the next step in their career, leading the operations of a centre in Canberra, with occasional travel to a secondary location to conduct audits. In this role, you will be responsible for managing and coordinating day-to-day site operations to ensure a high standard of service and performance. The ideal candidate will have a background in operations or facilities management, with previous experience in shopping centre or retail environments considered highly advantageous.

• Ensure a Planned Preventive Maintenance Program is established and managed appropriately.
• Ensure the assets are maintained to a high standard of presentation.
• Day-to-day management of all matters relating to operations, risk and compliance, contractor management, assist in coordination of tenancy design and delivery, scope and deliver capital works.
• Provide recommendations to improve efficiencies on maintenance and operational issues.
• Conduct regular inspections of the entire property, including all common areas and plant rooms.
• Assist the centre manager in preparing annual operating and capital budgets and support and deliver budget targets.
• Ensure that the Emergency Evacuation Training and Procedures for the property are compliant and adhered to.
• Assist the Centre Manager to drive sustainability goals including waste / recycling, energy, and water efficiencies.
• Focus on partnership collaboration and relationships management with contractors, tenants and clients.

• Minimum 3 years' commercial/retail/industrial (as required) experience in the facilities and/or property industry.
• Trade qualification preferable, in electrical, mechanical engineering or plumbing; or significant work experience and demonstrated success in a similar role or related industry.
• Hold a valid driver's licence for the performance of their duties.
• Solid understanding of all facets of Facilities Management.
• Excellent written and oral communication skills.
• Practical approach with a "can do" attitude.

Not the perfect fit? We encourage applications from people of all backgrounds and abilities - as every person and their situation is unique, we look at this on an individual and applied role basis. We actively encourage you to apply for roles that suit your background and skill set. You might have something we didn't realise we needed. Please note, if you are successful in securing a role, you will be subject to police checks as part of our standard recruitment process. Applicants with Australian working rights need only apply. No Agencies, please.