Operations Manager

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With a proven track record established more than 125 years ago, Knight Frank Australia is part of a global property powerhouse that shares the resources, knowledge and insights of more than 20,000 professionals spanning over 600 offices. Our 6,000 – strong Australian & New Zealand network delivers expert commercial and residential property transactional and advisory services that offer significant advantage for our clients through a combination of up-to-date market knowledge and passion for what they do. Our Trans-Tasman footprint encompassing 272+ Australian and New Zealand metro and regional offices delivers an unrivalled network of property expertise, offering an in-depth understanding of local market subtleties that enables us to identify opportunities others don't, so our clients can move forward with certainty.

What's in it for you?

• Competitive remuneration package.
• Career development opportunities such as internal and external mentoring, leadership education training, and study leave to focus on your personal growth.
• Birthday leave.
• Swap around a public holiday for a cultural swap day
• Two Wellness Days to allow you to focus on your own physical and/or mental wellbeing.
• 2 paid volunteer days each year to support one of our-affiliated charities.
• Access to our reward platform "The Vault" with discounts at retailers and lifestyle benefits.
• Subsidised private health insurance excess for you or an immediate family member requiring hospitalisation.
• Plus, so much more

We are looking for an experienced Retail Operations Manager ready to take the next step in their career, leading the operations of a centre in Canberra, with occasional travel to a secondary location to conduct audits. You will be responsible for managing and coordinating day-to-day site operations to ensure a high standard of service and performance. The ideal candidate will have a background in operations or facilities management, with previous experience in shopping centre or retail environments considered highly advantageous.

• Ensure a Planned Preventive Maintenance Program is established and managed appropriately.
• Ensure assets are maintained to a high standard of presentation.
• Day-to-day management of operations, risk and compliance, contractor management, assist in coordination of tenancy design and delivery, scope and deliver capital works.
• Provide recommendations to improve efficiencies on maintenance and operational issues.
• Conduct regular inspections of the entire property, including all common areas and plant rooms.
• Assist the centre manager in preparing annual operating and capital budgets and support and deliver budget targets.
• Ensure Emergency Evacuation Training and Procedures for the property are compliant and adhered to.
• Assist the Centre Manager to drive sustainability goals including waste/recycling, energy, and water efficiencies.
• Focus on partnership collaboration and relationships management with contractors, tenants and client.

• Minimum 3 years' commercial/retail/industrial (as required) experience in the facilities and/or property industry.
• Trade qualification preferable, in electrical, mechanical engineering or plumbing; or significant work experience and demonstrated success in a similar role or related industry.
• Hold a valid driver's licence for the performance of duties.
• Solid understanding of all facets of Facilities Management.
• Excellent written and oral communication skills.
• Practical approach with a "can do" attitude.

• Mid-Senior level

• Full-time

• Management and Manufacturing

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Canberra, Australian Capital Territory, Australia

Australian Capital Territory, Australia