Mortgage Underwriter

3 days ago

Sydney, New South Wales, Australia Ubank Full time

Hybrid working model
- Fast paced scale up environment
- Career growth and development opportunities

At ubank, we want to empower the digital generation to be more successful with money.

Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.

With ubank, our customers can discover what it feels like to save more, see exactly where they're spending and own their own home faster. In short, we want to help them achieve real momentum with money.

**YOUR WHY**

The Mortgage Underwriter will be responsible for the assessment and the end-to-end lending processes to ensure the delivery of all lending business initiatives. The primary purpose of this role is to provide an efficient and high-quality service to both our external and internal customers efficiently and accurately in accordance with policy and procedure.

**THE ROLE**
- Act as point of contact between Third Party Brokers, Client and Third Party stake holders
- Meet core role requirements and achieve performance KPIs
- Work in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified byline management
- Deliver a great customer experience and grow customer advocacy
- Ensure adherence to relevant compliance and regulatory requirements.
- Ensure that all loan onboarding tasks are performed in a timely and accurate manner. This will include, but is not limited to, loan drawdown, mortgage variations, discharge requests, reporting and ad hoc admin tasks.
- Carry out quality control and necessary checks on own and team members work as per policies and procedures
- Review and analyse existing customer experience criteria and determine appropriateness.
- Contribute to the ongoing development and delivery of the Quality framework to appropriately meet business needs.

**THE NEED**
- Recent home lending experience
- DCA/ Underwriting Authority
- Working knowledge of Windows (Word, Excel) program
- Good business planning, analytical and conceptual skills
- Banking or financial services experience is a must
- Effective communication skills, both written and oral
- Advanced critical reasoning and risk assessment skills

Desirable
- Sound knowledge of industry obligations
- Data Action system experience
- Dynamic CRM system knowledge
- Skills with Jira & Confluence

**WHY UBANK**
- Fast moving, scale up environment with extensive growth & career development opportunities
- Competitive salary packaging with bonus incentives
- Hybrid working model (with great office perks)
- Fantastic culture
- Paid parental leave

**OUR VALUES**
- **Delight the Customer** - We put the customer's best interests at the forefront of everything we do. We believe financial success will follow customer success.
- **Agile and Brave** - Constantly collaborating in new ways to create something genuinely innovative.
- **Value Each Other** - We respect everyone's contribution, embracing a common goal and championing individuality.
- **Frank and Authentic** - A high performing team who say what we mean and mean what we say to create a strong team culture.
- **Show Up** - We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.

If you are looking to look for an innovative company which adds value, then this is the role for you.

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