Customer Experience Coordinator

1 week ago

Melbourne, Victoria, Australia Ahbgroup Full time

The AHB Group is a leader in building residential homes.
Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria.
Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, and Marque, just to name a few.
Sherridon Homes isa leader in building residential homes across Victoria, and weare currently seeking a Customer Experience Coordinator to join our supportive and dynamic team in Gippsland - Warragul.
This role will play a crucial role in taking care of our customers from Sales Accept all the way through till handing over the keys to their new home.
The Role
You will deliver an exceptional journey to ourcustomers building a home experience.
Working within a tight knit and supportive team
Ability to establish strong networks with internal and external stakeholders
Utilizing technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience
Maintaining accurate data entry in line with the Customer Journey and AHB Group policy and procedure
Supporting the Construction team to achieve a higher standard for our customers.
About You
You have a high emphasis on Customer Service
A caring/empathetic nature when dealing with clients and colleagues
Well developed communication skills
High level of personal presentation
Driven with a "Can Do" attitude
Strong attention to detail
Enjoy the excitement of being a part of a rapidly expanding business
Qualifications and Experience
Qualifications in building industry highly regarded
Highly developed computer literacy skills
Able to prioritize and handle a large work-load
A strong work ethic and the ability to multi-task
Strong written & verbal communication skills, including a professional phone manner
Whats on offer
A passionate and fun team
Training, development and mentoring
Opportunities to grow within the organisation
Above market salary
Lollies, coffees, lunches, extravagant company events
Diversity, inclusion and a bunch of fun people doing fun things
Onsite Parking
Next Steps....
.
If it sounds like you, we would recommend you make an application today to get the ball rolling.
We look forward to your application.
Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.
To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.
#J-18808-Ljbffr

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