Customer Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia The Pet Vet (formerly The Vet) Full time

We're on the lookout for a part-time Customer Experience Coordinator to join us at The Pet Vet Doncaster This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

This role covers 20 hours per week and 1 in 4 weekends.

What We're Looking For

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

We're looking for someone to join us on a part-time basis at the earliest convenience. Our Customer Experience Coordinators are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We operate a deskless reception at The Pet Vet Doncaster. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have. We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

Benefits

To attract and retain the best in the business, we offer a great range of benefits, including:

Profit share bonus

Long service recognition

Income protection

Compassionate leave

Surgery discounts

Being part of The Pet Vet family

We're part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We're committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We're continually investing in developing our growing team and there's never been a better time to join us

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