
Customer Experience Coordinator
5 days ago
Join to apply for the Customer Experience Coordinator role at Kapitol
2 days ago Be among the first 25 applicants
Join to apply for the Customer Experience Coordinator role at Kapitol
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We are a highly Supportive company.
Kapitol Group is one of
We are a highly Supportive company.
Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology, and a commitment to excellence. We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction is done.
Our team is an Authentic group of professionals.
We're looking for a Customer Experience Coordinator to join our team on a 12-month contract. In this role, you'll help drive our customer-centric culture by collecting feedback, shaping insights, and supporting initiatives that improve the customer journey across Kapitol projects.
You will embody an Inspirational approach to work.
Why Kapitol Group
- Career Growth: Advance your skills with leadership and professional development programs.
- Innovative Work: Be part of industry-leading projects powered by cutting-edge technology.
- Well-Being Focus: Enjoy a safe, sustainable, and flexible working environment.
- Recognition & Impact: Contribute to award-winning projects that make a difference.
- Inclusive workplace: We are recognised by the Diversity Council of Australia as an Inclusive Employer
- Collect, analyse, and report on customer feedback to identify trends and opportunities for improvement.
- Support the design and implementation of customer experience programs, projects, and campaigns.
- Coordinate cross-functional teams to ensure alignment and delivery of customer experience initiatives.
- Assist in developing training materials and resources to promote best practice in customer service.
- Maintain and update customer experience documentation, guidelines, and process maps.
- Background in customer experience coordination within industries such as construction, property development, local council, or insurance.
- Experienced in guiding customers through processes that span an extended period of time, ensuring consistent communication and support.
- Able to understand and communicate using construction-related terminology to effectively engage with clients and internal teams.
- Strong communicator with excellent interpersonal skills to engage diverse stakeholders.
- Analytical mindset with the ability to interpret customer data and feedback.
- Able to work independently and collaboratively in a team.
- Positive, proactive, and passionate about improving customer experiences.
- Awarded #1 Best Place to Work 2022
- Agile, fast-tracked career development pathways
- Industry-specific, leading training and development
- 5-day week; site managers enjoy our "10 in 14" program
- Flexible working arrangement options and hours
- Paid Parental Leave, financial and practical support
- Expanding selection health/wellbeing initiatives
- And there is so much more for us to discuss with you
Please be sure to apply directly as we will not be engaging the services of recruitment agencies, nor any agency-represented candidates for this role.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesConstruction
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