Level 2 Support Engineer

1 week ago

Melbourne, Victoria, Australia Be Collective Australia Limited Full time

Support Engineer (Level 2)
Tickbox is hiring We're looking for a technically capable, customer-focused Level 2 Support Engineer to join our Service Desk team. You'll be the bridge between our Level 1 team and senior engineers, taking ownership of tickets across diverse environments and ensuring our clients receive high-quality, timely support.
This is a hands-on role suited to someone who thrives in a fast-paced MSP environment, is confident working directly with customers, and can balance technical troubleshooting with excellent communication skills.
Key Responsibilities
Act as an escalation point for Level 1 engineers, providing guidance and resolving issues they cannot complete.
Take ownership of support tickets from start to resolution, escalating to Level 3/Engineering when necessary.
Support Microsoft 365 and Entra services including Exchange Online, SharePoint, Teams, Intune, and administration of security and access policies (e.g., conditional access, MFA, compliance policies).
Manage and troubleshoot Active Directory, DNS, DHCP, and Group Policy.
Maintain and monitor backups, ensuring restoration processes are tested and functional.
Respond to security alerts and follow established protocols to maintain client security.
Perform basic network troubleshooting, including cable tracing, switch and firewall checks, and VPN support, escalating complex issues as needed.
Support endpoints using RMM tools and other remote technologies.
Contribute to and maintain technical documentation and process improvements.
Participate in team stand-ups and share knowledge with the broader support team.
Attend client sites for onsite work as required (valid driver's license essential).
Participate in the after-hours support roster.
About You
You're a proactive problem-solver who is comfortable working independently but also values teamwork. You're capable of managing multiple priorities while maintaining a customer-first mindset.
Requirements
Minimum 5 years experience in a service desk or MSP environment.
Strong experience supporting Microsoft 365 environments, including Intune.
Good understanding of Windows desktop and server environments.
Familiarity with backup platforms and endpoint protection.
Intermediate networking knowledge (VPN, DNS, DHCP, VLANs, basic firewall rules).
Experience working with RMM and PSA platforms.
Excellent communication skills, both verbal and written.
Strong documentation habits and ability to follow ITIL-aligned processes.
Ability to work in a hybrid environment (2 days in-office, 3 days remote).
Full working rights in Australia.
Relevant Microsoft or industry certifications (e.g., MS-900, MS-102, AZ-104, SC-900) are highly regarded. Equivalent experience will also be considered.
Highly Desirable
Experience with Autopilot and remote device provisioning.
Basic PowerShell scripting for troubleshooting or automation.
Exposure to supporting cloud migrations or Microsoft 365 projects.
Experience supporting clients in regulated industries (e.g., legal, finance, healthcare).
Our Work Environment
Tickbox offers a hybrid working model, with the team in the office twice a week and working remotely the rest of the time. We pride ourselves on a collaborative culture where knowledge sharing, process improvement, and professional development are encouraged.
If you're looking for a role where you can take ownership of technical issues, work across a variety of technologies, and be part of a supportive team in a growing MSP, we'd love to hear from you.
For more info about us, visit:
#J-18808-Ljbffr

  • Level 2 Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Be Collective Australia Limited Full time

    Support Engineer (Level 2) Tickbox is hiringWe're looking for a technically capable, customer-focused Level 2 Support Engineer to join our Service Desk team.You'll be the bridge between our Level 1 team and senior engineers, taking ownership of tickets across diverse environments and ensuring our clients receive high-quality, timely support.This is a...

  • Level 2 Systems Engineer

    3 weeks ago

    Melbourne, Victoria, Australia Kytec Full time

    Direct message the job poster from KytecKytec is a leading managed services provider supporting clients across Microsoft Azure, Microsoft 365, modern workplace solutions, and hybrid cloud environments. We deliver proactive, reliable, and client-focused services that enable our customers to work efficiently, securely, and flexibly in a modern IT...

  • Level 2/3 Support Engineer

    2 days ago

    Melbourne, Victoria, Australia Whizdom Full time $80,000 - $120,000 per year

    Technical Support Engineer – Level 2/3 | Defence Environment | On-Site Melbourne Location: Victoria Barracks, MelbourneContract: 12 months + 2 × 12-month extensions possibleClearance: AGSVA Baseline (minimum)Work Type: Full-time, On-siteRate: Competitive daily rate | 220 days/year Are you a skilled Level 2/3 Support Engineer with a passion for secure,...

  • Level 2 ICT Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Brain Box Full time $80,000 per year

    Are you an experienced MSP engineer who thrives on solving problems, supporting clients, and lifting service quality? Do you enjoy mentoring juniors and working in a hybrid setup with a mix of client site, office, and WFH days?Our client, a fast-growing IT services company, is expanding the team on the East Coast and investing in a Level 2 ICT Engineer to...

  • Level 2 Systems Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Kytec Full time $90,000 - $120,000 per year

    About KytecKytec is a leading managed services provider supporting clients across Microsoft Azure, Microsoft 365, modern workplace solutions, and hybrid cloud environments. We deliver proactive, reliable, and client-focused services that enable our customers to work efficiently, securely, and flexibly in a modern IT landscape.Role OverviewThe Level 2 Systems...

  • Level 2/3 Network Support Engineer

    6 days ago

    Melbourne, Victoria, Australia Mura Connect Full time

    About the Company This national consulting firm specialising in the full range of managed services: systems, networking and cybersecurity, delivering enterprise-scale solutions through hands-on engineering and strategic partnerships.They have a well-known reputation for service and quality they are now scaling and looking to add a senior consultant to their...

  • Level 2 Network Engineer

    1 week ago

    Melbourne, Victoria, Australia beBeeSystems Full time $90,000 - $120,000

    Job Role:We are seeking a level 2 systems engineer to join our managed services team for a permanent role.The successful candidate will be responsible for managing a portfolio of clients and developing knowledge of their networks.Key Responsibilities:Manage a portfolio of approx. 20-25 clients as an onsite technical resourceDevelop & maintain in-depth...

  • Level1/2 Microsoft Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Talent Solutions Group Full time $60,000 - $80,000 per year

    The role Join a growing IT services provider as an Level 1/2 Microsoft Support Engineer. Perfect for someone starting their IT career or with 1-2 years' experience. What you'll do Be first point of contact on the service desk (phones, tickets, email).Troubleshoot Microsoft 365 apps, Windows, and basic networking.Learn and grow into Intune, Entra (Azure...

  • Level 2 It Technician

    5 days ago

    Melbourne, Victoria, Australia Michael Page Full time

    Get Exposure to a variety of tools, technologies and clients.About Our ClientOur client is a small-sized professional services company with a focus on delivering exceptional technology solutions.They are committed to providing their clients with reliable and efficient IT support to ensure smooth business operations.Job Description Provide Level 2 IT support...

  • Level 2 Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia Amayah Care Full time

    In this role, you will:- Coordinate supports and services tailored to NDIS participants- Build strong, respectful relationships with individuals and their families- Communicate promptly and professionally with all stakeholders- Help participants navigate their NDIS plans and achieve their goals- Promote culturally respectful, participant-focused service...