Level 2 Systems Engineer

2 weeks ago

Melbourne, Victoria, Australia Kytec Full time $90,000 - $120,000 per year

About Kytec

Kytec is a leading managed services provider supporting clients across Microsoft Azure, Microsoft 365, modern workplace solutions, and hybrid cloud environments. We deliver proactive, reliable, and client-focused services that enable our customers to work efficiently, securely, and flexibly in a modern IT landscape.

Role Overview

The Level 2 Systems Engineer will be responsible for delivering high-quality support and project services across Microsoft technologies and cloud platforms. The role is ideal for an experienced systems engineer who thrives in a managed services environment and enjoys working with modern workplace tools such as Azure Active Directory, Microsoft 365, Intune, and Windows-based infrastructure.

Key Responsibilities

  • Provide Level 2 technical support for clients across Microsoft 365, Azure AD, Windows Server, and Modern Workplace platforms.
  • Administer, support, and troubleshoot issues in Azure AD, Intune, Exchange Online, Teams, SharePoint, and Windows 10/11 environments.
  • Assist in implementing and managing cloud-based projects including migrations, deployments, and upgrades.
  • Monitor and maintain client environments using remote management tools and best practices.
  • Collaborate closely with the Service Desk, Level 3 engineers, and project teams to ensure efficient incident resolution and project delivery.
  • Contribute to technical documentation and knowledge base articles to support internal and client use.
  • Participate in an on-call support roster as required.
  • Stay current with developments in Microsoft technologies, security, and modern IT practices.

Skills & Experience

Mandatory:

  • 3–5 years' experience in a Level 2 Systems Engineer or similar role within an MSP environment.
  • Strong experience with Azure Active Directory, Microsoft 365 suite, Windows Server, and Intune.
  • Experience supporting cloud services, modern desktop environments, and hybrid infrastructure.
  • Proficiency in troubleshooting authentication, endpoint, and collaboration issues in Microsoft ecosystems.

Desirable:

  • Microsoft certifications (e.g., MS-102, AZ-104, or equivalent).
  • Experience with PowerShell scripting, endpoint management, and conditional access policies.
  • Exposure to security best practices and compliance within Microsoft cloud environments.
  • Familiarity with ITIL processes including incident, change, and problem management.

Why Join Kytec?

  • Be part of a fast-growing managed services team focused on modern cloud technologies.
  • Work with Microsoft's latest platforms in a collaborative and supportive environment.
  • Access continuous training and certification support.
  • Competitive salary and career growth opportunities in a dynamic, client-focused business.

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