Level 2 Systems Engineer

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Kytec is a leading managed services provider supporting clients across Microsoft Azure, Microsoft 365, modern workplace solutions, and hybrid cloud environments. We deliver proactive, reliable, and client-focused services that enable our customers to work efficiently, securely, and flexibly in a modern IT landscape.

Role Overview

The Level 2 Systems Engineer will be responsible for delivering high-quality support and project services across Microsoft technologies and cloud platforms. The role is ideal for an experienced systems engineer who thrives in a managed services environment and enjoys working with modern workplace tools such as Azure Active Directory, Microsoft 365, Intune, and Windows-based infrastructure.

Key Responsibilities

• Provide Level 2 technical support for clients across Microsoft 365, Azure AD, Windows Server, and Modern Workplace platforms.
• Administer, support, and troubleshoot issues in Azure AD, Intune, Exchange Online, Teams, SharePoint, and Windows 10/11 environments.
• Assist in implementing and managing cloud-based projects including migrations, deployments, and upgrades.
• Monitor and maintain client environments using remote management tools and best practices.
• Collaborate closely with the Service Desk, Level 3 engineers, and project teams to ensure efficient incident resolution and project delivery.
• Contribute to technical documentation and knowledge base articles to support internal and client use.
• Participate in an on-call support roster as required.
• Stay current with developments in Microsoft technologies, security, and modern IT practices.

Skills & Experience

Mandatory:

• 3–5 years' experience in a Level 2 Systems Engineer or similar role within an MSP environment.
• Strong experience with Azure Active Directory, Microsoft 365 suite, Windows Server, and Intune.
• Experience supporting cloud services, modern desktop environments, and hybrid infrastructure.
• Proficiency in troubleshooting authentication, endpoint, and collaboration issues in Microsoft ecosystems.
• Microsoft certifications (e.g., MS-102, AZ-104, or equivalent).
• Experience with PowerShell scripting, endpoint management, and conditional access policies.
• Exposure to security best practices and compliance within Microsoft cloud environments.
• Familiarity with ITIL processes including incident, change, and problem management.

Why Join Kytec?

• Be part of a fast-growing managed services team focused on modern cloud technologies.
• Work with Microsoft's latest platforms in a collaborative and supportive environment.
• Access continuous training and certification support.
• Competitive salary and career growth opportunities in a dynamic, client-focused business.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology, Engineering, and Customer Service
• IndustriesIT Services and IT Consulting

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