Level 2 Network Engineer

1 week ago

Melbourne, Victoria, Australia beBeeSystems Full time $90,000 - $120,000

Job Role:

We are seeking a level 2 systems engineer to join our managed services team for a permanent role.

The successful candidate will be responsible for managing a portfolio of clients and developing knowledge of their networks.

Key Responsibilities:

  • Manage a portfolio of approx. 20-25 clients as an onsite technical resource
  • Develop & maintain in-depth knowledge of client networks to consolidate knowledge
  • Conduct Technical Alignment Reviews and regular onsite visits in line with department process
  • Taking technical ownership of client environments
  • Responsible for technical alignment (identification and remediation) to reduce reactive tickets and time spent doing them
  • Work with and provide technical recommendations to the vCIO on behalf of the client
  • Identify risks and sales opportunities and provide to the vCIO
  • Build & maintain strong technical relationships with client base
  • Create & maintain 'to do' lists, site reports, activity playbook and vITM change logs
  • Regular internal meetings to coordinate required actions with other service delivery areas

Requirements:

  • MSP experience in IT/Networking Engineering (L2); includes minimum 1 year client facing
  • Strong analytical/troubleshooting skills. Ability to carry out & communicate works methodically
  • Strong self-management or organisation skills to be able to work autonomously
  • Australian Citizen or Permanent Residents

Technical Expertise:

  • Microsoft Hyper-V, VMware Esxi
  • Windows Server Environments (2003 to 2016)
  • Microsoft Azure Services, Microsoft SharePoint, Microsoft Teams
  • On premise Exchange, Office 365 Exchange Online
  • VPNs
  • Wireless Networks
  • SQL Servers
  • Anti-Spam / Anti-Virus Products
  • Windows Operating Systems (XP to Windows 10)

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