Level 2/3 Support Engineer

2 days ago

Melbourne, Victoria, Australia Whizdom Full time $80,000 - $120,000 per year

Technical Support Engineer – Level 2/3 | Defence Environment | On-Site Melbourne

Location: Victoria Barracks, Melbourne

Contract: 12 months + 2 × 12-month extensions possible

Clearance: AGSVA Baseline (minimum)

Work Type: Full-time, On-site

Rate: Competitive daily rate | 220 days/year

Are you a skilled Level 2/3 Support Engineer with a passion for secure, standalone network environments? We're seeking a proactive and experienced professional to support a high-security Defence network in Melbourne.

About the Role: You'll be responsible for maintaining and supporting a discreet standalone network, working closely with Commonwealth personnel. This is a hands-on, on-site role requiring strong technical capability across Windows environments, security compliance, and ticket management.

Key Responsibilities:

  • Maintain and improve Windows Standard Operating Environment (SOE)
  • Manage updates and patching via SCCM across servers and workstations
  • Administer Active Directory, Group Policy, and domain data
  • Review and remediate vulnerabilities in line with Commonwealth guidance
  • Support PXE builds and remote OS deployment
  • Assist with implementation of ASD/ACSC Essential 8 security measures
  • Provide hardware support and lifecycle assessments
  • Ensure compliance with the Information Security Manual (ISM)
  • Participate in structured asset audits
  • Create and maintain technical documentation and SOPs
  • Manage service requests, incidents, and problems using internal tools

Requirements

  • AGSVA Baseline Security Clearance (minimum)
  • Current Victorian Driver's Licence
  • Proven experience in Level 2/3 technical support roles
  • Strong knowledge of Windows server environments, SCCM, AD, and GPO
  • Understanding of Australian Government cyber security frameworks
  • Excellent documentation and communication skills

Why partner with Whizdom? We're Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different

The Whizdom way:

  • We pay our contractors same day you submit your timesheet
  • We are Level 3 DISP certified, have signed the Veteran Employment Commitment, and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles.
  • We've won industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
  • We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.

Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals. We even give you a best in industry merch pack Even if this role isn't the exact fit for you, we would love a chat — contact us to find out more

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