Level 2/3 Network Support Engineer

6 days ago

Melbourne, Victoria, Australia Mura Connect Full time

About the Company This national consulting firm specialising in the full range of managed services: systems, networking and cybersecurity, delivering enterprise-scale solutions through hands-on engineering and strategic partnerships.
They have a well-known reputation for service and quality they are now scaling and looking to add a senior consultant to their managed services team.
About the Role Working within the Managed Services arm of this MSP the role of L2/L3 Helpdesk Network Support Engineer will involve leading technical support.
The Senior Network Support Engineer role is designed to resolve complex technical issues, perform advanced configurations, and provide guidance on the technical strategy for customer environments.
This position requires strong technical expertise across multiple platforms and the ability to lead in-depth problem resolution.
In this role you at the frontline of change, supporting cutting-edge tech across Viptela or Cisco SD-WAN, Cisco, FortiGate, Azure and AWS, while helping elevate service maturity for a purpose-driven client.
Responsibilities Manage Level 2 and 3 support and escalations across the network environment Lead planning and execution of BAU changes and network improvements Troubleshoot and resolve complex network issues (Meraki, Fortinet, Aruba, Fortinet, Cisco Azure) Oversee and improve LogicMonitor dashboards, alerts, and automated responses Act as a technical authority during critical incidents (24x7 support model) Mentor junior engineers and work collaboratively with Level 1/2 support teams Deliver proactive maintenance, reporting, and insights to improve performance Required Skills and Experience 5+ years in network support roles, including strong L2 and some L3 troubleshooting experience Hands-on experience with Cisco Meraki, Fortinet, Aruba, Microsoft Azure networking Strong diagnostic and problem-solving skills in high-availability environments Excellent communication skills and a collaborative approach to working with cross-functional teams Proven ability to manage incidents, implement changes, and maintain documentation to high standards Experience with ITIL-aligned service delivery and performance-based SLAs Willingness to participate in an on-call rotation for urgent escalations Based in Port Melbourne Technologies You'll Work With Fortinet, Cisco, Firewalls, VLANS Azure and AWS Security solutions such as VPN's For further information please apply now or call Paul Thomson on 0415 176 ***

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