Client Service Officer

2 weeks ago

Toowoomba, Queensland, Australia Queensland Health Full time

**Your key responsibilities include**:

- Accurately perform payroll functions including Rostering and rostering adjustments in a timely manner; liaising with line managers where necessary, to ensure accurate data and reporting is available to line managers to enable efficient workforce management.
- Work collaboratively with other team members within Payroll Services to optimise customer service and improve service delivery.
- Liaise with payroll services staff in relation to investigations/actions of errors associated with roster processing or roster adjustments.
- Maintain adherence with quality and assurance requirements, including completing checklists as required and ensure accurate filing and archiving of documentation in a timely manner and in accordance with business processes.

To be successful you will need the following key competencies including:

- Demonstrated ability to enter data into a computerised rostering solution in an accurate and efficient manner with experience (or the ability to rapidly acquire the skills) to utilise rostering adjustment solutions.
- Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
- Demonstrated ability to work within a team environment to meet established processing timeframes to ensure team outcomes are achieved.

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