Client Services Co-Ordinator

1 week ago

Toowoomba, Queensland, Australia Aboriginal And Torres Strait Islander Legal Service Full time

About us - read more
ATSILS is a not-for-profit, community-based organisation that delivers
innovative, professional criminal, civil and family law services to Aboriginal
and Torres Strait Islander clients throughout Queensland.
We are 50 years old, and have 300 staff including a specialist Through Care
service to complement our legal services. We are fully government funded, and
this Admin role is tied to ongoing funding, currently set to 30 June 2025. Opportunity
In addition
to working in a dynamic office environment, opportunity also exists when core
duties are mastered, to proceed further in Administration and Court Support
Officer work.
You will also
have the opportunity to develop networks within and outside the organisation to
assist in the efficient and seamless delivery of our services to our clients
and their families.
Selection Criteria
ESSENTIAL CRITERIA (6)
**1. Values**: alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.
**2. Qualifications**: Certificate III in Business/Customer Service: or
equivalent is essential. Experience in
providing services to Aboriginal and Torres Strait Islander clients and
families is highly regarded.
**3. Client service and data management**: have the capacity to provide a friendly, culturally competent service at Reception and being thorough in completing multiple tasks. Also have a positive and helpful approach to compliance, safety and security. Ability to show initiative and to prioritise competing responsibilities is well regarded.
**5. Experience**: in providing practical operational support, including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies and phone use, arranging repairs and cleaning services.
**6. Identification, security and safety**:

- a willingness to

undergo a Criminal Record Check to
achieve a National
may be required to disclose misconduct (criminal convictions, prosecution
investigations etc.,) that prevent an ATSILS Security Clearance in relation to
prepared to consent to a Criminal History Check being conducted (if requested).
A criminal history does not automatically preclude selection for interview. A
preliminary check can be discussed with the Human Resources Manager after a
- be an Aboriginal and/or Torres Strait Islander person who both identifies and is recognised as such within the

community from which he or she originates or currently resides; ATSILS claims exemption under the Queensland Anti-Discrimination Act, Sections
25 (Genuine Occupational Requirement) and 104 (Welfare) in the identification
of this role for Aboriginal and Torres Strait Islander employees.
DESIRABLE CRITERIA (4)
1. Current First Aid Certificate,
Workplace Health and Safety Representative training or Emergency Services
qualifications;
2. Database entry and reporting
skills highly regarded;
3. Further q ualifications or current enrolment in applicable tertiary courses;
4. Experience in an Aboriginal and/or Torres Strait
Islander service.

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