Client Liaison Officer

Overview

Shape the Future with Breakaway Toowoomba Inc.

Breakaway Toowoomba has been a cornerstone of the Toowoomba community for over 36 years, dedicated to empowering individuals with disabilities. From our beginnings as a family-focused organisation offering respite for children, we have expanded to provide a wide range of services, including independent living, community participation, in-home support, social groups, and NDIS access support for all ages. With over 140 local staff, our commitment to quality care, innovation, and community integration has made us a leader in the disability sector. We are investing in our people and technology to deliver better outcomes for clients and ensure we remain an employer of choice in the industry.

As we continue to grow and strengthen our team, we are looking for a dedicated Client Liaison Officer (Permanent Full-Time) to help us continue delivering safe, respectful, and quality care.

Be Part of Something Bigger: The Role

As a Client Liaison Officer (CLO), you will play a vital role in delivering exceptional customer service, building lasting relationships with clients and their families, and coordinating service delivery to ensure our clients receive the highest quality supports. Your efforts will contribute to empowering individuals with disabilities and supporting them in living their best lives. In this full-time role, you will work collaboratively with families, support staff, and other stakeholders to coordinate services and assist with clients' goals through the NDIS framework.

Your Key Responsibilities

• Relationship Management: Build and maintain effective working relationships with families, clients, and key stakeholders.
• Service Delivery: Match clients with appropriate support services and ensure their goals are met through ongoing assessment and monitoring.
• Compliance & Administration: Maintain accurate records, manage service agreements, monitor expenditure, and track the progress of goals and objectives.
• Support Staff Management: Ensure disability support workers are well-matched to clients, providing oversight of their work, managing and supervising a team to ensure quality service delivery, and fostering a safe and positive environment.
• Risk Management: Implement and monitor risk assessments, including for Positive Behaviour Support Plans (PBSP).
• After-hours Support: Provide after-hours on-call support as required.

What You Bring to the Table

• Client-Centered Focus: Exceptional interpersonal skills with the ability to build trust and maintain relationships with clients and their families.
• Organisational Skills: Strong attention to detail and the ability to manage a diverse caseload and administrative tasks.
• Leadership Ability: Experience in managing teams, providing guidance and support to ensure quality service delivery.
• NDIS Knowledge: Understanding of the NDIS framework and experience working with people with disabilities is highly advantageous.

Qualifications & Experience

• Minimum two (2) years' experience in a case management role, preferably in disability services.
• Proven experience in effectively managing staff.
• High level of communication, negotiation, and organisational skills.
• Current Blue Card and NDIS Worker Screening Check or willingness to apply.
• Driver's licence required.

Why Choose Breakaway?

• Purpose-driven work that changes lives
• Supportive leadership and strong team culture
• Salary packaging, staff health discounts, corporate banking options, and cost-of-living support.

Ready to Make a Difference?

If you're passionate about making a difference and want to be part of a dedicated team, we'd love to hear from you Submit your application, including a cover letter (max two pages) addressing the points under 'Your Key Responsibilities' and 'What You'll Bring to the Role,' along with your resume and two supervisory referees.

Deadline: Applications close by 28 September 2025

To view the position description, please copy and paste the link into your browser: mcusercontent.com/cb84f5d0123aa6faa4f40fac9/files/18498b01-0fe1-b5c4-561d-c59cee70c38e/PD_Client_Liaison_Officer_January_2025.pdf

For any enquiries about this role, reach out to:

Kyra Black, Service Delivery Manager
Email: kyra.black@breakawaytmba.org
Phone: 07 4639 5100

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