Client Experience Manager

Join to apply for the Client Experience Manager role at Dovida Australia1 day ago Be among the first 25 applicantsJoin to apply for the Client Experience Manager role at Dovida AustraliaGet AI-powered advice on this job and more exclusive features.ABOUT USDovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.ABOUT USDovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.About this opportunityAs the Client Experience Manager, you will be responsible for our Care Management team, supporting them in reaching their individual and collective goals to drive the overall success and growth of our business.
This role is crucial in maintaining quality standards and compliance while crafting and implementing innovative strategies to enhance care efficiency.
This role will be based at our Mandurah office and support the wider Peel & Southwest region.Why join us?
A rewarding career where you can make a positive difference in the lives of seniors and their families.A company that recognizes and appreciates the value of the work that you do.A fun and supportive teamAnnual Appreciation DayAccess to our Employee Assistance ProgramBirthday Day OffDynamic team environmentExciting Social EventsKey ResponsibilitiesRepresent the business as a professional leader in aged care and advocate for our brand within the community.Provide daily leadership to Care Managers to support an effective caregiver workforce and ensure client satisfaction.Review clients to drive business growth, implement strategies for future growth, and identify improvement opportunities.Manage care operations and maintain accurate client records in RMS, My Aged Care, and the Aged Care Provider portal, including new clients, discharges, and monthly claims.Review and approve Care Plans, ensuring clinical needs and management plans are recorded and addressed appropriately.About youRegistered Nurse or Clinical experience highly desirablePrevious experience leading & managing a teamKnowledge and experience of community-based care and support servicesExperience in identifying, coordinating, and managing care services for home care clients preferably in Aged CareUnderstanding of Aged Care and Disability related legislation and regulations for home care servicesHighly efficient and organised with proven time management skillsAustralian work rightsApplicants must have permanent or temporary rights to work in Australia with no restrictions.How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeTemporaryJob functionJob functionBusiness Development and SalesIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Dovida Australia by 2xGet notified about new Experience Manager jobs in Mandurah, Western Australia, Australia.Mandurah, Western Australia, Australia 3 weeks agoMandurah, Western Australia, Australia 1 month agoMandurah, Western Australia, Australia 1 month agoPort Kennedy, Western Australia, Australia 2 weeks agoMeadow Springs, Western Australia, Australia 1 month agoMandurah, Western Australia, Australia 1 week agoKwinana Beach, Western Australia, Australia 3 days agoRockingham, Western Australia, Australia 3 weeks agoVeterinary Director - Greencross BaldivisBaldivis, Western Australia, Australia 1 month agoNaval Base, Western Australia, Australia 2 weeks agoNirimba, Western Australia, Australia 3 days agoIn-Store Visual Merchandiser - rebel MandurahMeadow Springs, Western Australia, Australia 5 days agoSenior Housing Case Manager - RockinghamRockingham, Western Australia, Australia 1 week agoPharmacist Manager United Chemists CasuarinaCasuarina, Western Australia, Australia 1 week agoCalista, Western Australia, Australia 6 days agoSafety Bay, Western Australia, Australia 3 days agoWe're unlocking community knowledge in a new way.
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