Claim/Repair Coordinator

6 days ago

Brisbane, Queensland, Australia Commongood Full time

Overview
ABC Group is passionate about helping Australians get back into their homes after natural disasters by applying our excellent customer service and team coordination. Are you passionate about customer service and organisation? Are you looking for the next step in your administration career? We are seeking motivated individuals to join our team as a Repair Coordinator, based out of our Fortitude Valley HQ.
Key Responsibilities
Repair coordinator position will see you:
Working under a Project Manager to support the repair supervisors and assist with ensuring your team hits targets.
Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
Triaging and evaluating multiple residential insurance claims on a daily basis.
Actively celebrating the team success
Qualifications
Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.
Excellent customer service and ability to handle a variety of stakeholders.
Strong organisational skills and willingness to follow processes and procedures.
A talent for problem solving and providing fast, effective solutions.
Eager to expand knowledge within the construction and insurance industry
Benefits
Full training provided in all aspects of internal processes, procedures, and software.
New office located right near James Street, Fortitude Valley.
Continuous learning and growth opportunities within the business.
Benefits such as a referral bonuses and employee assistance program offered.
Great team culture with ongoing social events throughout the year.
If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you We do have an immediate start available however happy to wait for the right person given notice periods.
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