Property Assessor

4 days ago

Brisbane, Queensland, Australia Claim Central Full time

**Join an innovative company and work with cutting-edge technology**:

- ** Access career advancement pathways and industry-specific training**:

- **Enjoy a range of wellbeing initiatives like EAP program, flexible working arrangements & more**

**Working at Claim Central**

We understand that vital to any organisation are its people. That is why we pride ourselves in creating a happy, healthy workplace. We live and breathe our values and always look to continuously improve. We invest in our team members to become experts in what they do by developing their skillset. We want to attract like-minded individuals that share our values and can be part of the exciting journey here at Claim Central.

**What will your day look like?**

As a **"Property Assessor"** you will be our first face to face contact with our customers. You will be visiting at least three properties a day within your allocated region, assessing the claims, identifying the cause, calculating repair cost and collating relevant documents. You will use your knowledge of building and construction combined with instruction from relevant policy document to make a claim decision on behalf of our clients. You will be required to use our state of the art system to submit your report within giving timeframe.

You will also be responsible to educate and explain our customers our claim management process and manage their expectations. Once the claim is approved and moves into repair stage, you will be acting as a go-to-person for the repair supervisor for any technical issues and client or customer inquiries, especially if it relates to scope of works and repair methods.

**Your Objectives**
- To represent Claim Central to our customer according to our business values and in the most professional manner.
- Conduct professional assessment of the claim and make decision as per client policy
- Conduct professional assessment or re-inspection of the property damages.
- Collect all required supporting documents and information
- Prepare and submit an assessment report or a Quote for insurer using Claim Central System.
- Conduct physical post repair quality inspections.
- Support and respond to client and Customer inquiries about the claim you assessed.

**Desired Skills & Experience**
- Carpentry Trade and /or joinery Trade (Must)
- 3 year insurance industry experience (desirable)
- 5 years building industry experience (Must)
- WHS Induction Card (Must)
- Working at Height certification (desirable)
- Have previous experience using estimating software (desirable)
- Excellent written and verbal communication skills.
- First class customer service skills.
- Good computer skills & data entry ability (word, excel & outlook)
- High attention to detail
- Highly organised individual
- Ability to work autonomously
- Flexibility with working hours (e.g.: willing to work extended hours if required)
- Flexibility to travel interstate - as and when required

To be successful in this role you will need traits such as Customer Orientation, Persuasion, and Attention to Detail, Accountability, Ownership, Flexibility and the Agility to handle and thrive in a fast paced environment.

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