System Implementation Manager

1 week ago

Brisbane, Queensland, Australia Maas Group Full time

Directly reporting to the Finance Business Partner, the Implementation Manager will work closely with the Retail segment of the Commercial Properties division

This role oversees implementation of a new ERP for the retail business (Odoo) along with associated processes that delivers continuous improvement, compliance and business synergies that underpin effective operations.

**Responsibilities**:

- Gather and analyse critical information and data, eliciting and documenting functional and non-functional (technical) requirements
- Managing the "as is" and "to be" process
- Discover primary business objectives by analysing processes, technologies and systems
- Business process mapping: Provide clear, concise project plans and effectively manage them
- Liaise with external ERP implementation team and other professionals to ensure solutions are correctly implemented
- Build, develop and maintain strong working relationships with internal and external stakeholders and identify areas of improvement by outlining problems, opportunities and solutions
- Develop clear and concise training/process documents
- Utilise excellent communication skills to manage expectations, maximise output and present critical information such as recommendations
- Identify areas of improvement by outlining problems, opportunities and solutions which are to be reported back to stakeholders
- Coordination of suppliers and or resources on projects. Assist the business with financial transformation, driving process improvement initiatives
- Manage the system validation, testing & roll-out plan of the project and evaluate end-user readiness
- Respectfully challenge team members with a mindset of best practice and continuous improvement
- Support the change management framework

**Knowledge, experience and attributes sought**:

- Minimum 3 years' experience in a systems-based role
- Proven experience implementing technical solution projects
- Strong stakeholder management experience, a clear communicator with the ability to build relationships.
- A person who is approachable with excellent interpersonal skills combined with the ability to influence peers
- Outstanding work ethic and commitment to customer service
- Ability to work flexible hours
- Full working rights within Australia
- A background in accounting is desirable
- Experience with Retail ERP implementation / Odoo is desirable

**Personal attributes sought**
- Ability to perform day to day duties with a commercial mindset
- Superior written and verbal communication
- Listens, understands, and adapts to an audience and can communicate clearly and persuasively
- Proven ability to build effective relationships with key stakeholders across a business
- Takes ownership of outcomes, and can balance accuracy with timeliness

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