Specialist Support Coordinator

Essential Services Opportunity to join a forward thinking organisation
- Exciting-new permanent full-time opportunity
- Assist clients with implementing their NDIS plans

**About us**

We've been supporting people with a disability since 2007. Specialising in 24-hour disability programs for individuals with multiple and complex needs, we're proud to be a trusted and registered service provider with the NDIA, TAC, DHHS and Worksafe.

Our values are **flexibility**, **honesty**, **reliability** and **responsiveness**.

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you'll be able to take advantage of include:

- Flexibility - hybrid work
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts
- Discounts with major retailers such including Myer, Kmart and Big W
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program
- Free ongoing training and development
- Career development opportunities

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

**About the opportunity**

We're currently recruiting for a permanent full-time Specialist Support Coordinator to join the team located at our head office in Clayton South (or Geelong office). In this hybrid role and as the newest member to our team, you will report into the Team Leader, Support Coordinator.

The Specialist Support Coordinator is responsible for providing comprehensive support coordination to participants with complex needs, behaviours of concern, medical needs, or other high-risk issues, or where the National Disability Insurance Agency has deemed it reasonable and necessary to fund Specialist Support Coordination.

You will work with participants to resolve points of crisis, assist in risk management procedures, provide informed choice and decision making to participants about a wide range of services and supports, interface with mainstream and community services and ensure a high quality of integration of service delivery that enables participants to meet their individual goals.

A day in the life as a Specialist Support Coordinator with CareChoice, your responsibilities may include:

- Assist participants at the specialist level to implement their NDIS plans by maximising choice and control and engaging high quality service providers.
- Contribute reporting for and participate in review processes for the NDIS participants as requested or required.
- Manage and coordinate any complex care team requirements for the participant where they have specialist support coordination.
- Maintain accurate records, relevant reporting and communication in relation to the participant and their care team.
- Ensure that conflict of interest in any implementation of supports or management of the care team and participant need is clearly documented, explained and managed with the participant, their support network and the company.
- Ensure that the optimal mainstream and community supports are utilized by the participant.
- Wherever possible; ensuring the participant receives value for money services when NDIS funds are spent to achieve the objectives of the participants plan.
- Report to the Support Coordination Team Leader on any risks that may arise in program provision that may potentially impact Care Choice.

This will be done by:

- Effectively building, maintaining and retaining relationships with the company's clients, ensuring clients are in receipt of an excellent service;
- Ensuring the company can effectively build, maintain and retain relationships with the company's employees.
- Ensuring that CareChoice clients' needs are met in a way that improves customer satisfaction, enhances service delivery and increases profitability for the company.
- Adhering to all company policies and procedures.
- Initiating and implementing strategies that increase company income and improve profitability, whilst ensuring client satisfaction, and simultaneously minimising the number of errors, inconsistencies and non-conformances.
- Ensuring the company's services are delivered at best practice standards, by continuously seeking to improve service delivery and streamlining business operations.
- Ensuring that the company can effectively build, maintain and retain relationships with the company's stakeholders (new and existing).

**About you**

As the Specialist Support Coordinator, you will have high standards of ethical and professional behaviour, integrity and accountability. With the ability to thrive in a fast-paced customer service environment, including the ability to ma