Service Administrator

8 hours ago

Melbourne, Victoria, Australia Cummins Inc. Full time

**DESCRIPTION**

We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a **part time position** (0.6 FTE).

**Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM**

**In this role, you will make an impact in the following ways**:

- Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customers' needs, gather pertinent information, and open work orders.
- Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact.
- Work with the Service Supervisor and/or Team Lead to schedule job assignments.
- Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
- Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Demonstrated administrative experience in Automotive, Construction or other Trade related fields.
- Experience of delivering first class customer service
- Demonstrate care and attention to detail
- Experience or knowledge of automotive industry would be highly beneficial.
- Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.

**QUALIFICATIONS**

Experience in the automotive industry or strong mechanical knowledge is highly beneficial.

Prior experience with OHS compliance and documentation is a significant advantage.

Must demonstrate exceptional attention to detail and strong organizational skills.

Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Office

**ReqID** 2418790

**Relocation Package** Yes

  • Administrative Support Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeHealthcare Administrator Full time $64,400 - $84,400

    Job Title: Healthcare Administrator">This is a dynamic and diverse role which plays a key part in the delivery of our services. As a Healthcare Administrator, you will be responsible for ensuring that all patients admitted have relevant documentation on arrival, that electronic systems are kept up-to-date, and that patient pathways are recorded...

  • Administrative Support Professional

    6 days ago

    Melbourne, Victoria, Australia beBeeFacilities Administrator Full time $113,405 - $118,432

    Job TitleAs a key member of our facilities team, you will be responsible for maintaining the smooth operation of our office.","Key Responsibilities:Acting as the primary point of contact for clients, visitors, and contractorsManaging incoming calls, emails, and coordinating meeting room bookingsMaintaining the presentation, security, and functionality of our...

  • Payroll And Customer Service Administrator

    2 hours ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Project Administrator

    5 hours ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions, whilst adhering to relevant statutory legislation and Service Streams Policies and Procedures.About the RoleThe Project Administrator is responsible for a wide...

  • Service administrator

    3 days ago

    Melbourne, Victoria, Australia Freighter Group Full time $104,000 - $130,878 per year

    Looking for a new role? Become Our Next Service AdministratorFreighter Group, a market leader in heavy-duty road transport equipment, is looking for an experiencedService Administratorfor our Brooklyn location. This is a full-time position that offers a high level of independence and the opportunity to work with peers across different sites. If you are a...

  • Service Administrator

    3 days ago

    Melbourne, Victoria, Australia KAESER COMPRESSORS AUSTRALIA PTY LTD Full time $60,000 - $80,000 per year

    Service AdministrationLocation: Dandenong Company: Kaeser Compressors AustraliaWe are seeking a highly organised and detail-oriented Service Administrator to join our team. This role plays a key part in supporting our service operations by ensuring the accurate and timely supply of spare parts for service callouts.About the RoleThe Service Administrator is...

  • HSE Systems Administrator

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    OverviewWe have a new opportunity for a HSE Systems Administrator to join Service Stream. This role is based in Melbourne, with flexibility to be based from other main offices. Service Stream is an ASX-listed leader committed to the safety of our people, clients, and the community.About the roleYou will administer and support the development, maintenance,...

  • HSE Systems Administrator

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    OverviewWe have a new opportunity for a HSE Systems Administrator to join Service Stream. This role is based in Melbourne, with flexibility to be based from other main offices. Service Stream is an ASX-listed leader committed to the safety of our people, clients, and the community.About the roleYou will administer and support the development, maintenance,...

  • Service Administrator

    3 hours ago

    Melbourne, Victoria, Australia beBeeAdministrative Full time $55,000 - $80,000

    Customer Service Administration RoleWe are seeking a highly skilled and experienced individual to manage rosters, provide exceptional customer service, and maintain accurate records in our organization.About the PositionRoster management and administration duties involve coordinating schedules, managing staff attendance, and ensuring seamless operational...

  • Service Administrator

    10 hours ago

    Melbourne, Victoria, Australia Midland Tractors Full time

    **Position: Service Administrator****Location**:Longford TAS**Job Information**:Midland Tractors is the Tasmanian Dealer for John Deere Agricultural Products, Silvan Spraying & Farming Equipment and Segway Power Sports. We service a diverse range of customers with quality, well renowned equipment and after sales support and service.We are currently looking...